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  1. Jira Data Center
  2. JRASERVER-12362

Fire all notification scheme events regardless of whether or not other events have been activated

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    Description

      NOTE: This suggestion is for JIRA Server. Using JIRA Cloud? See the corresponding suggestion.

      I recently opened a support request because my 'Assignee' email notifications were not being generated, even though 'Current Assignee' was a recipient of all 'Issue Assigned'.

      I was setting the assignee of issues three ways:
      1. Using the 'Assign to' link
      2. Setting the assignee while editing an issue, using 'Edit'
      3. Setting the assignee during a transition

      Because the current assignee was not a recipient of 'Issue Updated' and 'Work Started on Issue' events, no email notifications were sent.

      I am requesting that all relevant events be triggered each time the event occurs. For example if an assignee and fix version is set while editing an issue, this should trigger both Issue Updated & Issue Assigned. If an assignee & fix version is set while transitioning to In Progress, this should trigger 'Work Started on Issue', 'Issue Updated', and 'Issue Assigned'.

      All relevant events should be triggered, and the recipient should receive a single notification. In our particular application, we want the current assignee to receive a notification each time they are assigned, but only the watchers to receive notification when an issue is updated. Sending the current assignee emails every time an issue is updated by anybody (they are able to disable notifications for their own changes) is far too many notifications for our needs. Unfortunately, including Current assignee to the Issue Updated list is the only way to get them to receive AT LEAST the assignee emails.

      Attachments

        Issue Links

          duplicates

          Bug - A problem which impairs or prevents the functions of the product. JRASERVER-29328 Editing Assignee should trigger 'Issue Assigned' event

          • Medium - Medium priority issues
          • Closed
          is duplicated by

          Bug - A problem which impairs or prevents the functions of the product. JRASERVER-30379 Notifications not received when Editing Issue, and changing Assignee or Adding Comment

          • Medium - Medium priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. JRASERVER-26204 Issue Commented event is not fired when a comment is added through a screen

          • Low - Low priority issues
          • Closed

          Suggestion - JRASERVER-16863 An 'Issue commented' notification should always be sent for a new comment, also on issue operation/transition.

          • Closed

          Suggestion - JRASERVER-19678 Throw multiple events per transition

          • Closed
          is related to

          Bug - A problem which impairs or prevents the functions of the product. JRASERVER-5181 Assignee Change on "Edit Issue" - no notification is sent to the new assignee.

          • High - High priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. JRASERVER-8493 No notification sent when issue re-assigned via bulk edit

          • High - High priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. JRASERVER-9593 issue is updated but no email is sent

          • High - High priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. JRASERVER-6344 Send to both previous and current assignees for all notifications

          • Medium - Medium priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. JRASERVER-9397 Bulk change assignee doesn't send emails to Issue Assigned events

          • Medium - Medium priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. JRASERVER-36247 Changing Reporter when creating ticket shows that person as the ticket creator

          • Low - Low priority issues
          • Closed
          relates to

          Bug - A problem which impairs or prevents the functions of the product. JRASERVER-29328 Editing Assignee should trigger 'Issue Assigned' event

          • Medium - Medium priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. JRASERVER-62351 Adding a comment in a transition screen does not trigger the IssueCommented event

          • Medium - Medium priority issues
          • Gathering Impact

          Suggestion - JRACLOUD-12362 Fire all notification scheme events regardless of whether or not other events have been activated

          • Closed

          Activity

            People

              Unassigned Unassigned
              5d4d591c0d1e Eric Rawlins
              Votes:
              94 Vote for this issue
              Watchers:
              66 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: