Uploaded image for project: 'Jira Platform Cloud'
  1. Jira Platform Cloud
  2. JRACLOUD-95597

Ability to cancel ongoing Jira instance import and unlock the instance after a failed import

XMLWordPrintable

    • 79
    • 1

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Problem Definition:

      At times Jira instance import on Cloud may take several hours to complete or fail. During import process the instance is locked for users and there is not much a Jira admin can do. They need to wait for ongoing import to finish or in case of failure need to perform import again.

      Suggested Solution:

      It would be great if we allow the admins an option to STOP ongoing site import and in case of failure unlock the instance back to previous good state.

      Workaround:

      As there is no way for a customer to access the backend logs, you will need to reach out to Cloud support to review the errors and unlock the site from ongoing/failed import.

              Unassigned Unassigned
              e0bbe77fe18a Hala ElRoumy
              Votes:
              10 Vote for this issue
              Watchers:
              3 Start watching this issue

                Created:
                Updated: