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Bug
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Resolution: Unresolved
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Low
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Severity 3 - Minor
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Accessibility
Issue Summary
An inaccurate textual description "Custom Jira logo" is specified for the "CG Logo" image link.
Note:
To resolve the current bug, it is necessary to implement a feature that enables administrators to add alt text for the custom logo. This functionality should be flexible enough to allow admins to customize the alt text according to their organization's specific requirements.
Feature Request Link: https://jira.atlassian.com/browse/JRACLOUD-93781
Steps to Reproduce
- Open the Jira Cloud instance with custom logo present.
- Using a screen reader, navigate to the mentioned image link in the header section.
- Listen that the textual description is not describing the functionality of the image link.
Screen Recording
Actual Results
When screen reader users navigate through the header section in Jira, the "CG Logo" informative image link is announced as "Custom Jira logo", which does not accurately convey the information visually represented by the image.
The issue occurs because inaccurate alt text has been provided in the "alt" attribute.
As a result, this creates a poor experience for screen reader users.
Expected Results
Ensure that the accurate textual description of the image is read out by the screen reader.
Apply the following changes:
- Provide an appropriate and accurate textual description for the informative image.
- Ensure that the textual description accurately reflects the purpose of the image.
- In this case, ensure that the textual description for the mentioned image link is "CG Jira Homepage".
Code Snippet:
Syntax: <img src="..." alt="ClientName_ ProductName_Homepage">
Correct code Example:
<a href="/jira" data-testid="atlassian-navigation-product-home-container">
<img src="..." alt="CG Jira Homepage">
</a>
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available
Environment
MacBook Pro (16-inch, 2021)
macOS Sonoma 14.7
Operations - Windows11
Chrome - Version 134.0.6998.166 (Official Build) (64-bit)
Safari- Version 18.0
Firefox- Version 135.0 (64-bit)
JAWS- Version 2023
NVDA- Version 2024.4.2
VoiceOver - Version Latest
- is blocked by
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BLU-7310 Failed to load
[JRACLOUD-93813] Header: Inaccurate alt text specified for interactive image
| Priority | Original: High [ 2 ] | New: Low [ 4 ] |
| Remote Link | New: This issue links to "BLU-7310 (Jira Platform Jira)" [ 1005142 ] |
| Priority | Original: Low [ 4 ] | New: High [ 2 ] |
| Priority | Original: High [ 2 ] | New: Low [ 4 ] |
| Priority | Original: Low [ 4 ] | New: High [ 2 ] |
| Priority | Original: High [ 2 ] | New: Low [ 4 ] |
| Status | Original: Needs Triage [ 10030 ] | New: Gathering Impact [ 12072 ] |
| Component/s | Original: Account - Onboarding Experiences [ 77999 ] | |
| Component/s | New: Administration - System - Look and feel [ 66290 ] |
| Labels | Original: 1.1.1 Accessibility Level-A WCAG2.2 ax-a11y-1256 ax-at-user ax-bug ax-customer-escalated ax-eap-support ax-esc-Harvard ax-qa | New: 1.1.1 Accessibility Level-A RIBS-SHORT WCAG2.2 ax-a11y-1256 ax-at-user ax-bug ax-customer-escalated ax-eap-support ax-esc-Harvard ax-qa |
deddb3877943 What's our escalation path here?
"Custom Jira logo" is exactly what the image is. What better alt text would you suggest to resolve this short of asking the customer to input their own alt text, which would be a feature request not a bug? We don't know the customer name is "CG" if we just change the alt text to "Jira Homepage" would that resolve this issue?