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  1. Jira Platform Cloud
  2. JRACLOUD-93511

Jira exports from Backup Manager should automatically bypass hard limit for large datasets

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      Summary

      Currently, large Jira instances may encounter an "Unknown error occurred" message.

      These are exports that run for > 3 days before encountering an error.
      The data size can vary but may be > 1 TB

      Workaround

      Atlassian Support needs to investigate and determine the stage where the error occurred. If it is due to a hard limit, the limit can be lifted to allow the export to continue processing and complete successfully

      Suggestion

      Jira should automatically remove hard limits if they need to be exceeded based on the size of Jira data

            [JRACLOUD-93511] Jira exports from Backup Manager should automatically bypass hard limit for large datasets

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              Unassigned Unassigned
              asalinasii@atlassian.com Alfonso S.
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                Created:
                Updated: