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  1. Jira Platform Cloud
  2. JRACLOUD-92738

Delete "you can resolve or close this issue instead" text not accurate

      Trying to delete an issue currently shows an alert that ends:  

      "> If you're not sure, you can resolve or close this issue instead."

      However, there is no way to "close" an issue on next-gen project – or at least, no two ways to finish an issue. In each project, an issue can only be resolved a single way, whatever the last column on the board is, is the resolution status.  

      Therefore, this alert should read something like, "If you're not sure, you can resolve this issue instead." 

      (This is a deliberate choice apparently, https://community.atlassian.com/t5/Next-gen-questions/How-do-you-resolve-or-close-an-issue-in-a-next-gen-project/qaq-p/1050600 While I think that only one way to resolve an causes problems, especially with issue statistics, fixing the copy will prevent others from looking for how to "close" an issue from the delete alert text, when there is only a single alternative to deletion. This ticket is only about the delete alert text being not accurate about the 1 single alternative to deleting.)

      Steps to reproduce

      1. In a company-managed or team-managed project, click on an issue and click on the three dots [...] > Delete
      2. Observe the error message
         

        Delete JCK-14?
        You're about to permanently delete this issue, its comments and attachments, and all of its data.

        If you're not sure, you can resolve or close this issue instead.


            [JRACLOUD-92738] Delete "you can resolve or close this issue instead" text not accurate

            Kate Durnell made changes -
            Component/s Original: next-gen [ 53793 ]
            Component/s Original: Board (Team) - Issue Details [ 61964 ]
            Component/s New: Issue View - Other Issues [ 77894 ]
            Component/s New: Issue View - Other Issues [ 77894 ]
            Key Original: JSWCLOUD-17825 New: JRACLOUD-92738
            Project Original: Jira Cloud [ 18511 ] New: Jira Platform Cloud [ 18514 ]
            Matthew Hunter made changes -
            Resolution New: Timed out [ 10 ]
            Status Original: Gathering Impact [ 12072 ] New: Closed [ 6 ]
            Matthew Hunter made changes -
            Labels Original: next-gen-subbie New: next-gen-subbie timeout-bulk-close202410
            Anusha Rutnam made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 953684 ]
            Dane Harnett made changes -
            Status Original: Needs Triage [ 10030 ] New: Gathering Impact [ 12072 ]
            Megha made changes -
            Status Original: Gathering Impact [ 12072 ] New: Needs Triage [ 10030 ]
            Megha made changes -
            Status Original: Needs Triage [ 10030 ] New: Gathering Impact [ 12072 ]
            Anusha Rutnam made changes -
            Component/s New: Board (Team) - Issue Details [ 61964 ]
            Anusha Rutnam made changes -
            Description Original: Trying to delete an issue currently shows an alert that ends:  

            "> If you're not sure, you can resolve or close this issue instead."

            However, there is no way to "close" an issue on next-gen project – or at least, no two ways to finish an issue. In each project, an issue can only be resolved a single way, whatever the last column on the board is, is the resolution status.  

            Therefore, this alert should read something like, "If you're not sure, you can resolve this issue instead." 

            (This is a deliberate choice apparently, [https://community.atlassian.com/t5/Next-gen-questions/How-do-you-resolve-or-close-an-issue-in-a-next-gen-project/qaq-p/1050600] While I think that only one way to resolve an causes problems, especially with issue statistics, fixing the copy will prevent others from looking for how to "close" an issue from the delete alert text, when there is only a single alternative to deletion. This ticket is *only about the delete alert text* being not accurate about the 1 single alternative to deleting.)  
            New: Trying to delete an issue currently shows an alert that ends:  

            "> If you're not sure, you can resolve or close this issue instead."

            However, there is no way to "close" an issue on next-gen project – or at least, no two ways to finish an issue. In each project, an issue can only be resolved a single way, whatever the last column on the board is, is the resolution status.  

            Therefore, this alert should read something like, "If you're not sure, you can resolve this issue instead." 

            (This is a deliberate choice apparently, [https://community.atlassian.com/t5/Next-gen-questions/How-do-you-resolve-or-close-an-issue-in-a-next-gen-project/qaq-p/1050600] While I think that only one way to resolve an causes problems, especially with issue statistics, fixing the copy will prevent others from looking for how to "close" an issue from the delete alert text, when there is only a single alternative to deletion. This ticket is *only about the delete alert text* being not accurate about the 1 single alternative to deleting.)

            *Steps to reproduce*
            # In a company-managed or team-managed project, click on an issue and click on the three dots [...] > Delete
            # Observe the error message
             {quote}Delete JCK-14?
            You're about to permanently delete this issue, its comments and attachments, and all of its data.

            If you're not sure, you can resolve or close this issue instead.{quote}
             !screenshot-1.png|thumbnail!
            Anusha Rutnam made changes -
            Attachment New: screenshot-1.png [ 438128 ]

              Unassigned Unassigned
              b9ec29ccdfa6 Mike Sanderson
              Affected customers:
              5 This affects my team
              Watchers:
              7 Start watching this issue

                Created:
                Updated:
                Resolved: