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  1. Jira Platform Cloud
  2. JRACLOUD-92219

When a deactivation and reactivation of a product are requested, and then the product is reactivated, it usually goes under a trial period

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      Issue Summary

      When a deactivation and reactivation of a product are requested, and then the product is reactivated, it usually goes under a trial period.

      Therefore, this means that there will be a notification limit (since the product is under trial). 

      Suggestion

      With that in mind, it would be great if we could include a pre-notification/pop-up letting the user know the limitations of a trial period, like the notification limit.

      That way, the user should be able to ask for help before the issue starts.

            [JRACLOUD-92219] When a deactivation and reactivation of a product are requested, and then the product is reactivated, it usually goes under a trial period

            Matthew Tanksley added a comment -

            I'm not sure the suggestion really covers my need.  This situation was triggered through action by a reseller.  We were transitioning our billing from Annual Billing to Monthly Billing.  We gave our 30 days' notice to the reseller of our intent for changes at our renewal time, and a week later we transitioned to a trial account.  A pre-notification/pop-up would likely not have provided any useful information, unless it was a day or two in advance.  My recommendation would be for an email notification to the administrators on the account of pending changes, and include the time the change will occur, and the expected effects, such as the notification limit.

            Matthew Tanksley added a comment - I'm not sure the suggestion really covers my need.  This situation was triggered through action by a reseller.  We were transitioning our billing from Annual Billing to Monthly Billing.  We gave our 30 days' notice to the reseller of our intent for changes at our renewal time, and a week later we transitioned to a trial account.  A pre-notification/pop-up would likely not have provided any useful information, unless it was a day or two in advance.  My recommendation would be for an email notification to the administrators on the account of pending changes, and include the time the change will occur, and the expected effects, such as the notification limit.

              Unassigned Unassigned
              f3399beca574 Calebe Ferreira
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                Created:
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