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  1. Jira Platform Cloud
  2. JRACLOUD-92057

Subscriptions for Jira Filters are not working

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      Issue Summary

      Since January 24th, the subscriptions for Jira filters are not being sent for a few customers, even though the subscription page mentions they were sent.

      This affects both scheduled and manual runs.

      Steps to Reproduce

      1. Go to a filter subscription
      2. Attempt to manually send the subscription

      Expected Results

      You should receive an email with the filter results

      Actual Results

      The email isn't sent

      Workaround

      1. Go to the filters section in the navigation bar to view the corresponding issues associated with the filter
      2. If necessary, it is also possible to export the filter results as mentioned here

            [JRACLOUD-92057] Subscriptions for Jira Filters are not working

            Gabi Paludo added a comment -

            Hello,

            Our developers deployed a fix this morning, and we're currently in the process of confirming that everything is working as expected. 

            In case the problem persists, please comment here or reach out to our support team.

            We remain at your disposal!

            Kind Regards,
            Gabi Paludo | Atlassian Support 

            Gabi Paludo added a comment - Hello, Our developers deployed a fix this morning, and we're currently in the process of confirming that everything is working as expected.  In case the problem persists, please comment here or reach out to our support team. We remain at your disposal! Kind Regards, Gabi Paludo  |  Atlassian Support  

            Eugene Gutin added a comment - - edited

            +deleted comment+

            Eugene Gutin added a comment - - edited + deleted comment +

              91e77fb0ff49 Koshtubh Mohata
              119d25e0f528 Gabi Paludo
              Affected customers:
              18 This affects my team
              Watchers:
              29 Start watching this issue

                Created:
                Updated:
                Resolved: