Uploaded image for project: 'Jira Platform Cloud'
  1. Jira Platform Cloud
  2. JRACLOUD-91527

Next-gen roadmap export image on Safari and Chrome fails to generate image

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      Issue Summary

      Exporting Jira roadmap doesn't work on Safari and Chrome browsers if the roadmap has complex dependencies lines drawn on issues.

      Steps to Reproduce

      1. Setup a Jira roadmap project with complex dependencies, for example link an issue to multiple issues.
      2. Click on "Export".
      3. Export modal pops up and generate image from roadmap.

      Expected Results

      Image successfully generated.

      Actual Results

      See spinner spinning with no image generated.

      Workaround

      Export in another browser e.g Firefox.

        1. investigate-export.gif
          investigate-export.gif
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        2. Screen Recording 2020-05-01 at 09.09 AM.gif
          Screen Recording 2020-05-01 at 09.09 AM.gif
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        3. Screen Shot 2020-02-12 at 5.46.55 pm.png
          Screen Shot 2020-02-12 at 5.46.55 pm.png
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        4. Screen Shot 2020-02-12 at 5.47.11 pm.png
          Screen Shot 2020-02-12 at 5.47.11 pm.png
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            [JRACLOUD-91527] Next-gen roadmap export image on Safari and Chrome fails to generate image

            Tair Tidhar made changes -
            Component/s Original: Timeline (Simple) - Issue List [ 53392 ]
            Component/s New: Timeline - Timeline View [ 77981 ]
            Key Original: JSWCLOUD-18739 New: JRACLOUD-91527
            Project Original: Jira Cloud [ 18511 ] New: Jira Platform Cloud [ 18514 ]
            Albert Kavelar made changes -
            Remote Link Original: This issue links to "Page (Confluence)" [ 514559 ] New: This issue links to "Page (Confluence)" [ 514559 ]
            Albert Kavelar made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 514559 ]
            Albert Kavelar made changes -
            Remote Link Original: This issue links to "Page (Confluence)" [ 495591 ]
            Albert Kavelar made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 495591 ]
            Albert Kavelar made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 495637 ]
            WaiYee Loo made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]

            WaiYee Loo added a comment -

            The issue has been resolved.

            WaiYee Loo added a comment - The issue has been resolved.
            WaiYee Loo made changes -
            Status Original: In Progress [ 3 ] New: Waiting for Release [ 12075 ]
            WaiYee Loo made changes -
            Status Original: Short Term Backlog [ 12074 ] New: In Progress [ 3 ]

              wloo WaiYee Loo
              wloo WaiYee Loo
              Affected customers:
              6 This affects my team
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: