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  1. Jira Platform Cloud
  2. JRACLOUD-91080

Error appears when accessing a board with no location and attempting to change boards

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      Issue Summary

      When accessing a board with no location, if you try to click the arrow to change boards, an error message appears:

       

      We're having troubles connecting to your boards
      Try again


       

      Steps to Reproduce

      1. Create a board;
      2. Set a user location;
      3. Deactivate the user account;
      4. The board no longer will have a location.

      Expected Results

      If a board doesn't have a location, attempting to switch boards should state that this is the problem with an informative error e.g. "Please give this board a location. Read more here: https://support.atlassian.com/jira-software-cloud/docs/change-the-location-of-a-board/".

      Actual Results

      When a board doesn't have a location, attempting to switch boards results in the error "We're having troubles connecting to your boards
      Try again"

      Workaround

      Follow the steps here to give the board a new location

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            [JRACLOUD-91080] Error appears when accessing a board with no location and attempting to change boards

            Haddon Fisher added a comment -

            There isn't a reason in my mind why a board needs a location to work. This concept is relatively new, given how long this functionality has been around, and never needed to be bound to a project before.

            Haddon Fisher added a comment - There isn't a reason in my mind why a board needs a location to work. This concept is relatively new, given how long this functionality has been around, and never needed to be bound to a project before.

              Unassigned Unassigned
              23ef3e30d63c Anusha Rutnam
              Affected customers:
              1 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated: