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  1. Jira Platform Cloud
  2. JRACLOUD-90965

Keyboard shorts related to the issue does not work on Active Sprints, Boards, Backlog and List Views

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      Issue Summary

      Keyboard shorts related to the issue does not work on Active Sprints, Boards, backlog, and List Views for the following:

      • Assign issue
      • Comment on issue
      • Watch issue
      • Edit issue labels
      • Assign to me

      This functionality is available in Jira Server

      Steps to Reproduce

      1. Go to Active Sprint board
      2. Select an issue
      3. keyboard short cut i to Assing to me 

      Expected Results

      To assign the issue to me

      Actual Results

      The keyboard shortcut does not do anything

      Workaround

      To edit the issue and then use the keyboard shortcut

            [JRACLOUD-90965] Keyboard shorts related to the issue does not work on Active Sprints, Boards, Backlog and List Views

            SET Analytics Bot made changes -
            Support reference count Original: 4 New: 2
            Kevin Cai made changes -
            Status Original: Short Term Backlog [ 12074 ] New: Gathering Impact [ 12072 ]

            Dwight Holman added a comment - - edited

            Hi Kevin,

            Since this was logged I think some of these shortcuts have been fixed/restored.

            Did some exploratory testing today using Chrome & Firefox on Windows and found the following in the agile board (active sprint and backlog):

            • 'a' = Assign. Opens the issue details but sometimes does not activate/focus the assignee field. Pressing a second time usually works.
            • 'm' = Comment opens the issue does not properly focus the comment entry field. Sometimes you can only see the top edge of the comment area.
            • Watch Issue - there is no shortcut defined for this I could find.
            • 'l' = Labels only opens the issue - does not activate/focus the Labels field. If you press the short cut a second time it works.
            • 'i' = Assign to me = works.

            Test Process - After opening the agile board I am using the keyboard shortcuts to select/navigate issues on the board 'j', 'k', 'n', and 'p'.

            Don't really have an up-to-date Mac around to test on. Are your test team still on Summer break?

            Cheers,
            Dwight

            Dwight Holman added a comment - - edited Hi Kevin, Since this was logged I think some of these shortcuts have been fixed/restored. Did some exploratory testing today using Chrome & Firefox on Windows and found the following in the agile board (active sprint and backlog): 'a' = Assign. Opens the issue details but sometimes does not activate/focus the assignee field. Pressing a second time usually works. 'm' = Comment opens the issue does not properly focus the comment entry field. Sometimes you can only see the top edge of the comment area. Watch Issue - there is no shortcut defined for this I could find. 'l' = Labels only opens the issue - does not activate/focus the Labels field. If you press the short cut a second time it works. 'i' = Assign to me = works. Test Process - After opening the agile board I am using the keyboard shortcuts to select/navigate issues on the board 'j', 'k', 'n', and 'p'. Don't really have an up-to-date Mac around to test on. Are your test team still on Summer break? Cheers, Dwight
            Kevin Cai made changes -
            Status Original: Long Term Backlog [ 12073 ] New: Short Term Backlog [ 12074 ]
            Kevin Cai made changes -
            Status Original: Needs Triage [ 10030 ] New: Long Term Backlog [ 12073 ]

            Kevin Cai added a comment -

            Hi all,

            We are investigating this issue again due to an increase in votes, however, we are unable to replicate the issue. If you are still able to replicate the issue please drop a comment here with details, thank you!

            Cheers,

            Kevin

            Kevin Cai added a comment - Hi all, We are investigating this issue again due to an increase in votes, however, we are unable to replicate the issue. If you are still able to replicate the issue please drop a comment here with details, thank you! Cheers, Kevin
            Matthew Hunter made changes -
            Status Original: Long Term Backlog [ 12073 ] New: Needs Triage [ 10030 ]
            Matthew Hunter made changes -
            Labels Original: S2CD New: S2CD timeout-bulk-reopen202501
            Tair Tidhar made changes -
            Component/s Original: Board (Company) - Active Sprints [ 60792 ]
            Component/s New: Board - Sprints [ 78002 ]
            Key Original: JSWCLOUD-22139 New: JRACLOUD-90965
            Project Original: Jira Cloud [ 18511 ] New: Jira Platform Cloud [ 18514 ]
            SET Analytics Bot made changes -
            Support reference count Original: 3 New: 4

              Unassigned Unassigned
              646205eda384 Fariba
              Affected customers:
              13 This affects my team
              Watchers:
              14 Start watching this issue

                Created:
                Updated: