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Bug
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Resolution: Fixed
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High
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7
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Severity 3 - Minor
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1
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Issue Summary
Jira Software boards have a limit of 5000 issues. There is an existing feature request about such limitation: https://jira.atlassian.com/browse/JSWCLOUD-16259.
It is expected that the UI will show a message stating the need of updating your board's filter and/or giving the reason on why the board cannot show your issues.
Currently in Team-managed projects the UI will show a generic error message, sometimes even suggesting to contact support:
Our team has been notified. If the problem persists, please contact Atlassian Support.
Steps to Reproduce
- Create a Team-managed project
- Activate the Backlog under Project settings -> Features
- Create more than 5000 issues in the project
- That can be done using a CSV import
Expected Results
The board will not load the issues and will present a message stating the reason + guidelines to work around that.
Actual Results
A generic error message is displayed, giving the idea that there was something wrong with the application.
Workaround
None at the moment.
[JRACLOUD-87219] Misleading error message displayed when TM project backlog tries to load more than 5000 issues
| Remote Link | Original: This issue links to "Page (Atlassian Documentation)" [ 788982 ] |
| Component/s | Original: Backlog (Team) - Issue List [ 61977 ] | |
| Component/s | New: Board (Team) - View [ 77899 ] | |
| Key |
Original:
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New:
|
| Project | Original: Jira Cloud [ 18511 ] | New: Jira Platform Cloud [ 18514 ] |
| Labels | Original: RIBS-SHORT | New: RIBS-SHORT jsw-s2 |
| Labels | Original: RIBS RIBS-SHORT | New: RIBS-SHORT |
| Labels | Original: RIBS | New: RIBS RIBS-SHORT |
| Labels | New: RIBS |
| Resolution | New: Fixed [ 1 ] | |
| Status | Original: Gathering Impact [ 12072 ] | New: Closed [ 6 ] |
| Support reference count | Original: 6 | New: 7 |
| Support reference count | Original: 5 | New: 6 |
| Support reference count | Original: 4 | New: 5 |