• Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • 790
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      NOTE: This suggestion is for JIRA Cloud. Using JIRA Server? See the corresponding suggestion.

      Problem Definition

      Currently JIRA allows all users to clone issues. As a JIRA Administrator, I'd like to restrict the ability to Clone issues to certain groups only.

      Suggested Solution

      Add a Clone Issues permission to Permission Schemes.

      Original Description

      The "Clone this issue" link doesn't mean anything to most of our users, so it would be nice to be able to remove this link. It should be another permission in the Permission Schemes screen (like the "Link Issues" permission)

      Workaround

      Use the property jira.permission.createclone.denied in each status of the workflow and set the value to true, it should work.

      This process disables Clone as well as Split operation.

      Note

      The above-mentioned workaround of using the property "jira.permission.createclone.denied" is invalid since the property does not exist in Jira. What actually happens is that Jira interprets the property as "jira.permission.create.denied". Due to this, the creation of cloned issues is disabled. However, since this disables the entire issue create permission, it also disables the creation of child issues as mentioned in the recently closed bug ticket (JRACLOUD-80788).

            [JRACLOUD-8497] Ability to disable "Clone Issue" link per project

            Johnny Jenkins added a comment -

            It's annoying that we have to let staff know to not use the Clone feature. With service management tickets, which are customer facing, our staff can use clone to copy a ticket that they intend to use for another customer, but in doing so it sends customer notifications to the wrong place and confuses them, it also copies fields that we don't want propagated to the cloned ticket etc and can lead to bad situations.

            Johnny Jenkins added a comment - It's annoying that we have to let staff know to not use the Clone feature. With service management tickets, which are customer facing, our staff can use clone to copy a ticket that they intend to use for another customer, but in doing so it sends customer notifications to the wrong place and confuses them, it also copies fields that we don't want propagated to the cloned ticket etc and can lead to bad situations.

            Chris Hall added a comment -

            I heartily endorse this feature request. 

            Chris Hall added a comment - I heartily endorse this feature request. 

            Up for this problem. 

            Marcos Gabriel Pereira Araujo added a comment - Up for this problem. 

            Azri added a comment -

            I noticed quite a few comments from the early stages, but I'm curious—has there been any progress since then? Or is it already wrapped up? +1

            Azri added a comment - I noticed quite a few comments from the early stages, but I'm curious—has there been any progress since then? Or is it already wrapped up? +1

            19 years and counting.  +1

            Brady Owens added a comment - 19 years and counting.  +1

            Please +1

            Chris.Sterba added a comment - Please +1

            Birger F added a comment -

            Only 19-year old suggestion. I will just give it a vote. Might not help to dust it off but you should never give up hope.

            Birger F added a comment - Only 19-year old suggestion. I will just give it a vote. Might not help to dust it off but you should never give up hope.

            Hey dac3a3fc0734

            How is this bug Invalid? JRACLOUD-80788

            We've raised a support ticket and the support explained the reason. It's because the property "jira.permission.createclone.denied" was never used in Cloud 🤷‍♂️ The list of Cloud properties is here:
            [Use workflow properties | Atlassian Support|https://support.atlassian.com/jira-cloud-administration/docs/use-workflow-properties/]
            They'll update the bug too.
            And this Suggestion is for bringing this feature (to disable cloning) back.

            Slava Gefen added a comment - Hey dac3a3fc0734 How is this bug Invalid? JRACLOUD-80788 We've raised a support ticket and the support explained the reason. It's because the property "jira.permission.createclone.denied" was never used in Cloud 🤷‍♂️ The list of Cloud properties is here: [Use workflow properties | Atlassian Support|https://support.atlassian.com/jira-cloud-administration/docs/use-workflow-properties/] They'll update the bug too. And this Suggestion is for bringing this feature (to disable cloning) back.

            Naresh added a comment -

            Naresh added a comment - https://getsupport.atlassian.com/browse/CES-42030

            Right!

            How is this bug Invalid?   JRACLOUD-80788 

            Could anyone explain why this Bug is invalid?

            Slava Gefen added a comment - Right! How is this bug Invalid?     JRACLOUD-80788   Could anyone explain why this Bug is invalid?

              Unassigned Unassigned
              b54c559f7dfe David Demner
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                Created:
                Updated: