• Icon: Suggestion Suggestion
    • Resolution: Unresolved
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      NOTE: This suggestion is for JIRA Cloud. Using JIRA Server? See the corresponding suggestion.

      Problem Definition

      Currently JIRA allows all users to clone issues. As a JIRA Administrator, I'd like to restrict the ability to Clone issues to certain groups only.

      Suggested Solution

      Add a Clone Issues permission to Permission Schemes.

      Original Description

      The "Clone this issue" link doesn't mean anything to most of our users, so it would be nice to be able to remove this link. It should be another permission in the Permission Schemes screen (like the "Link Issues" permission)

      Workaround

      Use the property jira.permission.createclone.denied in each status of the workflow and set the value to true, it should work.

      This process disables Clone as well as Split operation.

      Note

      The above-mentioned workaround of using the property "jira.permission.createclone.denied" is invalid since the property does not exist in Jira. What actually happens is that Jira interprets the property as "jira.permission.create.denied". Due to this, the creation of cloned issues is disabled. However, since this disables the entire issue create permission, it also disables the creation of child issues as mentioned in the recently closed bug ticket (JRACLOUD-80788).

        1. Screen Shot 2020-03-27 at 08.24.36.png
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          Leonardo De Almeida
        2. Screen Shot 2020-03-27 at 08.24.46.png
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          Leonardo De Almeida
        3. Screen Shot 2020-03-27 at 08.30.05.png
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          Leonardo De Almeida
        4. screenshot-1.png
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          Celso J

            [JRACLOUD-8497] Ability to disable "Clone Issue" link per project

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            Johnny Jenkins added a comment -

            It's annoying that we have to let staff know to not use the Clone feature. With service management tickets, which are customer facing, our staff can use clone to copy a ticket that they intend to use for another customer, but in doing so it sends customer notifications to the wrong place and confuses them, it also copies fields that we don't want propagated to the cloned ticket etc and can lead to bad situations.

            Johnny Jenkins added a comment - It's annoying that we have to let staff know to not use the Clone feature. With service management tickets, which are customer facing, our staff can use clone to copy a ticket that they intend to use for another customer, but in doing so it sends customer notifications to the wrong place and confuses them, it also copies fields that we don't want propagated to the cloned ticket etc and can lead to bad situations.
            SET Analytics Bot made changes -
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              Unassigned Unassigned
              b54c559f7dfe David Demner
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                Created:
                Updated: