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  1. Jira Platform Cloud
  2. JRACLOUD-84770

Please implement a solution that filters out portal only accounts from being added to Jira projects

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      Atlassian Update - 24/09/1994

      After some analysis, we've found that this ticket has been duplicated by the request at JRACLOUD-81318: Hide or filter out portal only users (JSM Customers) who don't have Jira application access to appear on assignee, reporters, project lead and project roles list Please cast your vote and watch that issue for further updates.

      Currently, it's possible to add a portal account to a Jira project. This causes confusion for end users, as when they try to access the project, they get an error message letting them know that they aren't licensed.

      Would it be possible to either filter out these accounts from the drop -?own or give a notification to the admin that the user selected isn't licensed to access Jira projects.

            [JRACLOUD-84770] Please implement a solution that filters out portal only accounts from being added to Jira projects

            Delfino Rosales made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Delfino Rosales made changes -
            Link New: This issue is duplicated by JRACLOUD-81318 [ JRACLOUD-81318 ]
            Delfino Rosales made changes -
            Description Original: Currently, it's possible to add a portal account to a Jira project. This causes confusion for end users, as when they try to access the project, they get an error message letting them know that they aren't licensed.

            Would it be possible to either filter out these accounts from the drop -?own or give a notification to the admin that the user selected isn't licensed to access Jira projects.             		New: {panel:title=Atlassian Update - 24/09/1994|borderStyle=solid|borderColor=#3c78b5|titleBGColor=#3c78b5|bgColor=#e7f4fa}
            After some analysis, we've found that this ticket has been duplicated by the request at [JRACLOUD\-81318: Hide or filter out portal only users (JSM Customers) who don't have Jira application access to appear on assignee, reporters, project lead and project roles list|https://jira.atlassian.com/browse/JRACLOUD-81318] Please cast your vote and watch that issue for further updates.
            {panel}

            Currently, it's possible to add a portal account to a Jira project. This causes confusion for end users, as when they try to access the project, they get an error message letting them know that they aren't licensed.

            Would it be possible to either filter out these accounts from the drop -?own or give a notification to the admin that the user selected isn't licensed to access Jira projects.
            SET Analytics Bot made changes -
            Support reference count New: 1
            Jimmy Bell made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 949172 ]
            Jimmy Bell created issue -

              Unassigned Unassigned
              fc5d288272d6 Jimmy Bell
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                Created:
                Updated:
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