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  1. Jira Platform Cloud
  2. JRACLOUD-84515

Customer notifications are not sent if the sender or recipient has special characters on their names

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      Issue Summary

      Customer notifications are not sent if the sender or recipient has special characters on their names

      Steps to Reproduce

      1. Create an issue in a service project
      2. Add a public comment to the issue with a user who has special characters on their name.
      3. Evidence that notification is never received by the customer user.

      Expected Results

      The notification is sent

      Actual Results

      The notification fails to be sent.

      Workaround

      Removing/replacing the special characters from the users' names.

            [JRACLOUD-84515] Customer notifications are not sent if the sender or recipient has special characters on their names

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              Unassigned Unassigned
              91ab64c19c3b Alejandro Scuncia (Inactive)
              Affected customers:
              1 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated: