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  1. Jira Platform Cloud
  2. JRACLOUD-84490

"Email Notification Not Triggered When 'Notify My Own Changes' is Enabled for Unassociated Users"

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      Issue Summary

      We replicated a user’s scenario in a test instance with the "Notify my own changes" preference enabled. After modifying a field in a ticket with no association (not a watcher, reporter, or assignee), the expected email notification was not received. This behavior suggests that the notification system is not functioning correctly under these conditions.

      Steps to Reproduce

      1. Enable the option "You make changes to issues" from your personal notifications settings
      2. Enable all the rest of the notifications options
      3. Modifying a field, comment, etc, in a ticket with no association (not a watcher, reporter, or assignee),

      Expected Results

      Based on the preferences set the user should receive an email notification

      Actual Results

      The expected email notification was not received

      Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here when available

            [JRACLOUD-84490] "Email Notification Not Triggered When 'Notify My Own Changes' is Enabled for Unassociated Users"

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              Unassigned Unassigned
              d8e240ae197c Roberto Carrete
              Affected customers:
              0 This affects my team
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                Created:
                Updated: