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  1. Jira Platform Cloud
  2. JRACLOUD-83519

Bulk updating an Assets Objects field on 250+ issues throws an error

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      Issue Summary

      Attempting to bulk update an Asset Objects field on 250+ issues throws a "Page unavailable" error

      Steps to Reproduce

      1. Go to Filters > Advances issue search
      2. Perform a JQL search that returns over 250 issues
      3. Click the three-dotted icon on the top-right corner of the screen and then on "Bulk change all X issues"
      4. Select all issues
      5. Select the Edit operation
      6. Click "Next"

      Expected Results

      You're able to finish the bulk operation and all issues are edited to have the defined value on them

      Actual Results

      The page hangs in a "loading" state until a "Page unavailable" error is shown. Considering the Asset Cloud App EOL date, many users may face this bug in the coming weeks while migrating from the Standalone app into JSM Premium's Assets.

      Workaround

      • Perform bulk changes in smaller batches (ie 150 Issues or less)
      • Update the issues via External System Import

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            [JRACLOUD-83519] Bulk updating an Assets Objects field on 250+ issues throws an error

            SET Analytics Bot made changes -
            UIS Original: 23 New: 22
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            Support reference count Original: 20 New: 21
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            UIS Original: 32 New: 31
            Angélica Luz made changes -
            Remote Link New: This issue links to "Page (Atlassian Documentation)" [ 985865 ]

              Unassigned Unassigned
              asantos2@atlassian.com Augusto Pasqualotto (Inactive)
              Affected customers:
              36 This affects my team
              Watchers:
              42 Start watching this issue

                Created:
                Updated: