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  1. Jira Platform Cloud
  2. JRACLOUD-82248

Importing attachments using CSV via JIM is failing

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      Issue Summary

      Attachment import failing when importing using CSV via JIM. This export file is from a Data Center and currently being migrated into Jira cloud.

      Steps to Reproduce

      1. Set up Jira server instance.
      2. Export ticket with all fields to CSV.
      3. Try to upload it on the cloud JSM.

      Expected Results

      All attachments should get imported without failing

      Actual Results

      Some of the attachments fails to import intermittently

      Workaround

      Contact Atlassian support to get the migration documents according to different use cases

            [JRACLOUD-82248] Importing attachments using CSV via JIM is failing

            Matthew Hunter added a comment -
            Atlassian Update - October 26, 2024

            Hi everyone,

            Thank you for previously raising this bug and bringing it to our attention.

            Within our company roadmap and work capacity, we try to address or review each bug request but admit that not each one will be resolved. To continue the culture of being honest and open, we are closing this bug to focus on our upcoming roadmap for all Jira users.

            As we continue to roll out features we do look at requests made by our users and if you feel like this bug is still impacting your team please let us know.

            Thank you again for providing valuable feedback to our team!
            Jira Cloud team

            Matthew Hunter added a comment - Atlassian Update - October 26, 2024 Hi everyone, Thank you for previously raising this bug and bringing it to our attention. Within our company roadmap and work capacity, we try to address or review each bug request but admit that not each one will be resolved. To continue the culture of being honest and open, we are closing this bug to focus on our upcoming roadmap for all Jira users. As we continue to roll out features we do look at requests made by our users and if you feel like this bug is still impacting your team please let us know. Thank you again for providing valuable feedback to our team! Jira Cloud team

              Unassigned Unassigned
              118856852f1c Sumit Roy
              Affected customers:
              1 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: