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  1. Jira Platform Cloud
  2. JRACLOUD-81924

Cascading Custom Field not imported correctly from CSV import

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      Summary

      Cascading custom field value ( Parent Value -> Child Value) is not imported correctly when using CSV import from ( Issues and filters > Three dots button > Imports Issues from CSV).

      Environment

      Cloud

      Steps to Reproduce

      1. Create a multiple cascading custom field which have Parent Value and Child Value
      2. Then, create CSV file to import the issue. For example :-
        new_test.csv
      3. Then, import it from :-
        1. Go to Issue and Filters page
        2. Then , click the three dots button on the top right
        3. Then, choose Imports Issues from CSV
        4. Then, import the CSV file with mapped fields.

      Expected Results

      The custom field update correctly with parent value and child value.

      Actual Results

      Child value is not imported

      Workaround

      Import the issue from Systems > External System Import > CSV

        1. new_test.csv
          0.2 kB

            [JRACLOUD-81924] Cascading Custom Field not imported correctly from CSV import

            Prashanth M added a comment -

            Hello!

            We’re looking to improve the import experience in Jira and are keen to understand how our community is using the Jira Import Module (JIM). If you’ve used JIM to migrate/move data into Jira recently, we’d love to hear about your experience. Please take a few minutes to fill out this survey. Your feedback will help us learn how we can improve your experience in importing data.

            Survey link - https://forms.gle/NYNkmS92r96z42QV9

            Thanks!

            Prashanth M
            Product Manager, Jira Platform

            Prashanth M added a comment - Hello! We’re looking to improve the import experience in Jira and are keen to understand how our community is using the Jira Import Module (JIM). If you’ve used JIM to migrate/move data into Jira recently, we’d love to hear about your experience. Please take a few minutes to  fill out this survey . Your feedback will help us learn how we can improve your experience in importing data. Survey link -  https://forms.gle/NYNkmS92r96z42QV9 Thanks! Prashanth M Product Manager, Jira Platform

            Deleted Account (Inactive) added a comment -

             I don't think this has made any progress.

             

            Deleted Account (Inactive) added a comment -  I don't think this has made any progress.  

            Wardah Shahid Awan added a comment -

            I'd really appreciate if this was fixed, I have two cascading fields and as a workaround, I've put them in a dropdown of every combination. You can imagine how many that would have to be, it slows down the idea of it and was a pain to put together too.

            Wardah Shahid Awan added a comment - I'd really appreciate if this was fixed, I have two cascading fields and as a workaround, I've put them in a dropdown of every combination. You can imagine how many that would have to be, it slows down the idea of it and was a pain to put together too.

            Deleted Account (Inactive) added a comment -

            No, you're not the only person having this problem.

            Deleted Account (Inactive) added a comment - No, you're not the only person having this problem.

            Sivasakthi Sivagnanam added a comment -

            any updates on this ? I am having the same problem

            Sivasakthi Sivagnanam added a comment - any updates on this ? I am having the same problem

              Unassigned Unassigned
              nroslan Atiqah Roslan
              Affected customers:
              12 This affects my team
              Watchers:
              16 Start watching this issue

                Created:
                Updated: