Uploaded image for project: 'Jira Cloud'
  1. Jira Cloud
  2. JRACLOUD-80171

Issue split operation fails with an "Internal Server Error" (status code: 500) message due to issue link type problems

    XMLWordPrintable

Details

    Description

      Issue Summary

      Issue split operation fails with an "Internal Server Error" (status code: 500) message due to issue link type problems

      Steps to Reproduce

      • Attempt to split any Jira issue from the kanban or scrum backlog
      • Navigate to the issue you would like to convert in your Kanban or Scrum backlog.
      • Right-click the issue in your backlog and select Split issue.
      • Make any adjustments required, you can also add additional issues here by selecting + Add another.
      • Select Split.

      Expected Results

      The issue split operation succeeds as expected.

      Actual Results

      The issue split operation fails with an "Internal Server Error" message in the UI

      Workaround

      Please contact Atlassian Support to verify if the issue is caused due to the "Split issue" issue link type from the logs and make the required changes to resolve the issue.

      Attachments

        Issue Links

          Activity

            People

              gwilliams@atlassian.com Gareth Williams
              b678926ca497 Bopanna
              Votes:
              7 Vote for this issue
              Watchers:
              12 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: