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  1. Jira Cloud
  2. JRACLOUD-80100

Creating Jira Issues through Issue Collector does not return confirmation code to the service

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    Description

      Problem

      Currently, when an Issue is created through the Issue Collector, the service that called the creation does not receive a confirmation that the issue was properly created/saved.

      Suggested Resolution

      It would be great if once the issue is raised through the Issue Collector, the Customer Service that called the action of creating the issue receives a code in return, confirming that the issue was raised.

      Workaround

      As a possible workaround, we can work with an email notification, and that would rely on having a specific Issue Type for the issues created via Issue Collector.

      With a specific issue type, we can create an Automation, that would send an email message to a group/specific users reporting that the issue was successfully created.

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            Unassigned Unassigned
            ec42d141de9c Marcelo B
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            Dates

              Created:
              Updated: