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  1. Jira Platform Cloud
  2. JRACLOUD-79285

Turning the Product recommendations OFF has no effect

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      We are continuing to work through this issue. See "latest update" for more information.

      Show
      We are continuing to work through this issue. See "latest update" for more information.
    • Hide
      Product update: 9th October, 2024

      Hi Team,

      Thanks again for all your patience as we continue to work through this issue. We understand this is frustrating but we are steadily making progress. To that end, I'm happy to share that the App Switcher "Recommended for You" section is now covered by our new opt out capability!

      Other experiences that are affected:

      1. Promotional "Flag" Popups
      2. Promotional "Full Screen" Popups
      3. Promotional "Wide Banner" Popups
      4. Various other in-product promotional surfaces

      In the next few months we will continue to integrate more experiences with this opt out, such as the banner in the "Your Work" page in Jira. If you have already opted out of promotional messaging you will start to see these surfaces disappear as they are integrated with the new system.

      As a reminder, please file a support ticket to have this capability added to your site, or if you are noticing other promotional experiences that should be disabled.

      Thanks,

      Alex Edholm

      Show
      Product update: 9th October, 2024 Hi Team, Thanks again for all your patience as we continue to work through this issue. We understand this is frustrating but we are steadily making progress. To that end, I'm happy to share that the App Switcher "Recommended for You" section is now covered by our new opt out capability! Other experiences that are affected: Promotional "Flag" Popups Promotional "Full Screen" Popups Promotional "Wide Banner" Popups Various other in-product promotional surfaces In the next few months we will continue to integrate more experiences with this opt out, such as the banner in the "Your Work" page in Jira. If you have already opted out of promotional messaging you will start to see these surfaces disappear as they are integrated with the new system. As a reminder, please file a support ticket to have this capability added to your site, or if you are noticing other promotional experiences that should be disabled. Thanks, Alex Edholm

      Issue Summary

      After disabling the Product Recommendations in the System settings, products are still being recommended for the users.

      Turning off the Product recommendation from the link https://admin.atlassian.com/s/<site-id>/billing/addapplication?requestproductoptout=false also does not work.

      Steps to Reproduce

      1. Jira Settings > System > General Configuration
      2. The Product Recommendation is OFF with no way to edit it.

      Expected Results

      With the setting disabled, we expect that no in-product recommendations in Jira Cloud will appear for admins and end-users.

      Actual Results

      Currently, regardless of the setting disabled, customers can still see in-product recommendations, more specifically for the below products:

      • Compass
      • Jira Service Management
      • Atlas
      • Jira Product Discovery

      Aside from the in-product recommendations, under Apps, end users can still request for apps and can see the option "Recommended for your Team"
      As a side-effect, this is resulting in Admins receiving unwanted product requests from end users.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available.

       

       

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            [JRACLOUD-79285] Turning the Product recommendations OFF has no effect

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              c8de85913909 Alexander Edholm
              53a60e6b1e4c Geethanjali R
              Affected customers:
              243 This affects my team
              Watchers:
              267 Start watching this issue

                Created:
                Updated: