Uploaded image for project: 'Jira Platform Cloud'
  1. Jira Platform Cloud
  2. JRACLOUD-78671

Searching for Epics under the "Epic link" field displays an error message "Search failed. Try reloading the issue"

XMLWordPrintable

      Issue Summary

      When clicking on the Epic link field to assign Epics to a Task/Story/Bug issue, the dropdown displays the following error instead of populating all Epics available:

      Search failed. Try reloading the issue

      It is possible to create new child issues under the Epic issue view, however, already created tickets cannot be assigned to the Epic due to this issue.

      Steps to Reproduce

      We are unable to reproduce the issue on our end

      Expected Results

      The Epic link dropdown populates the Epics in the options section

      Actual Results

      We see the following error upon clicking the Epic link dropdown:

      Search failed. Try reloading the issue

      Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here when available

          Form Name

            [JRACLOUD-78671] Searching for Epics under the "Epic link" field displays an error message "Search failed. Try reloading the issue"

            Mátyás Utasi added a comment - - edited

            We cannot add any Epic Links to the issues, as search fails in the Epic Link field. It works the other way around though: I can create a new issue within the Epic. I only fail to do so when it comes to already existing tasks and I would like to link them to an Epic.

            Affects all company-managed projects, both Software and Work Management.

            This effects us seriously, as we cannot use any Epics in our site, which would be essential for us to launching new projects.

            Mátyás Utasi added a comment - - edited We cannot add any Epic Links to the issues, as search fails in the Epic Link field. It works the other way around though: I can create a new issue within the Epic. I only fail to do so when it comes to already existing tasks and I would like to link them to an Epic. Affects all company-managed projects, both Software and Work Management. This effects us seriously, as we cannot use any Epics in our site, which would be essential for us to launching new projects.

              qfeyaerts@atlassian.com Quentin Feyaerts
              b678926ca497 Bopanna
              Affected customers:
              1 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: