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  1. Jira Platform Cloud
  2. JRACLOUD-78179

Navigating through issues in backlog randomly shows error in Jira Cloud app for MacOS and IOS mobile app

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      Issue Summary

      While navigating through issues in the backlog the Jira Cloud app for MacOS (v145.0.0) randomly shows the next error, sometimes the problem is persistent and sometimes the issues are shown correctly when the error is shown the issue stops loading.

      The field at path 'viewIssue/fields[14]/type' was declared as a non null type, but the code involved in retrieving data has wrongly returned a null value. The graphql specification requires that the parent field be set to null, or if that is non nullable that it bubble up null to its parent and so on. The non nullabie type is 'ProjectType' within parent type 'ProjectField'

      Steps to Reproduce

      1. Use the  Jira Cloud app for MacOS (v145.0.0)
      2. Go to the backlog of any board
      3. Navigate through the issues

      Expected Results

      All issues should be shown without problems

      Actual Results

      The error mentioned above is shown and the issue stops loading.

      Workaround

      Reload the issue until it loads the information

          Form Name

            [JRACLOUD-78179] Navigating through issues in backlog randomly shows error in Jira Cloud app for MacOS and IOS mobile app

            Anusha Rutnam added a comment -
            Atlassian Update - March 2023

            As I did not receive any responses to this question I am closing this ticket.

            If you do not think this issue should have been closed, please add a comment here saying why and we can reopen it.

            Anusha Rutnam added a comment - Atlassian Update - March 2023 As I did not receive any responses to this question I am closing this ticket. If you do not think this issue should have been closed, please add a comment here saying why and we can reopen it.

            Anusha Rutnam added a comment -

            I am no longer able to reproduce this issue on the iOS app. Could the watchers of this issue let me know if they have experienced the error recently? Thanks!

            Anusha Rutnam added a comment - I am no longer able to reproduce this issue on the iOS app. Could the watchers of this issue let me know if they have experienced the error recently? Thanks!

            Irene added a comment - - edited

            Hi everyone,

            Since Jira Mac app is no longer supported (please refer to: https://community.atlassian.com/t5/Jira-Mobile-Apps-articles/Announcement-Sunsetting-the-Jira-Cloud-for-Mac-App/ba-p/1911778/page/10), we are closing this ticket.

            Regards,

            Irene Ongkowidjaja

             

            Ignore the above. It was a mistake as it had also the macOS component which made it closed automatically. I've moved this back to it previous status.

            Irene added a comment - - edited Hi everyone, Since Jira Mac app is no longer supported (please refer to: https://community.atlassian.com/t5/Jira-Mobile-Apps-articles/Announcement-Sunsetting-the-Jira-Cloud-for-Mac-App/ba-p/1911778/page/10 ), we are closing this ticket. Regards, Irene Ongkowidjaja   Ignore the above. It was a mistake as it had also the macOS component which made it closed automatically. I've moved this back to it previous status.

              Unassigned Unassigned
              4bd2fd3801db Jorge H
              Affected customers:
              2 This affects my team
              Watchers:
              7 Start watching this issue

                Created:
                Updated:
                Resolved: