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  1. Jira Platform Cloud
  2. JRACLOUD-77843

Sending email to large number of users using the Send email option leads to 'Page unavailable' error.

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      Issue Summary

      Sending an email to a large number of users using the Send email option leads to 'Page unavailable' error.

      Steps to Reproduce

      1. Go to Setting > General >Send email
      2. Select groups so that the number of users to receive email is at least 300+.
      3. Send the email.

      Expected Results

      All the recipients should receive emails.

      Actual Results

      Only some users receive email and the page gives 'Page unavailable' error. Browser log shows 504- Gateway timeout error.

      Workaround

      Send email to a small set of users.

          Form Name

            [JRACLOUD-77843] Sending email to large number of users using the Send email option leads to 'Page unavailable' error.

            Matthew Hunter added a comment -
            Atlassian Update - January 13, 2025

            Hi everyone,

            Thank you for previously raising this bug and bringing it to our attention.

            Within our company roadmap and work capacity, we try to address or review each bug request but admit that not each one will be resolved. To continue the culture of being honest and open, we are closing this bug to focus on our upcoming roadmap for all Jira users.

            As we continue to roll out features we do look at requests made by our users and if you feel like this bug is still impacting your team please let us know.

            Thank you again for providing valuable feedback to our team!
            Jira Cloud team

            Matthew Hunter added a comment - Atlassian Update - January 13, 2025 Hi everyone, Thank you for previously raising this bug and bringing it to our attention. Within our company roadmap and work capacity, we try to address or review each bug request but admit that not each one will be resolved. To continue the culture of being honest and open, we are closing this bug to focus on our upcoming roadmap for all Jira users. As we continue to roll out features we do look at requests made by our users and if you feel like this bug is still impacting your team please let us know. Thank you again for providing valuable feedback to our team! Jira Cloud team

              Unassigned Unassigned
              28e9293e2864 Utkarsh Singh
              Affected customers:
              2 This affects my team
              Watchers:
              6 Start watching this issue

                Created:
                Updated:
                Resolved: