Performance issue for users with Windows, Chrome 92, and CrowdStrike agent

Issue Summary

There is a known performance degradation for the customers using Windows with Google Chrome major version 92 and the CrowdStrike agent installed (https://www.crowdstrike.com/). We believe this is caused by a bug in the CrowdStrike agent which causes Chrome to have significantly reduced performance - resulting in reduced performance for some websites, including Jira Cloud. The observed regression varies between 3 and 8 seconds for page load times depending on the hardware and software being used. it is our understanding that Crowdstrike plans to release a fix sometime in September.

Steps to Reproduce

1. Load a Atlassian Cloud application (Jira or Confluence) and observe a noticeable performance degradation
2. Validate if user has the following in their environment:
   1. Google Chrome 92 (major version)
   2. Windows OS
   3. CrowdStrike agent

To identify if you have the CrowdStrike agent installed you can check if you have CrowdStrike Windows Sensor installed on your machine. Command-line can also be used to check if the agent is running with the command sc query CSFalconService

Expected Results

• Atlassian Cloud performance should not be impacted due to any Chrome browser update.

Actual Results

• We are experiencing longer loading times in Atlassian Cloud apps.

Notes

• This is also the bug on Chrome - https://bugs.chromium.org/p/chromium/issues/detail?id=1238289

Workaround

• Please use an alternate browser other than Chrome version 92. We recommend Firefox and Safari

• Upgrade your Chrome browser from version 92 to version 93 (latest).