Uploaded image for project: 'Identity'
  1. Identity
  2. ID-8124

Unable to select some users in a custom field of type user picker

XMLWordPrintable

      Issue Summary

      Unable to set user with special symbols in user identifier (user_name in DB) in a custom field of type User Picker (multiple users)

      Steps to Reproduce

      1. User has special symbols in user identifier
      2. Setting the value to this user in a custom field of type User Picker (multiple users) fails with error: 
        _"Pick another user as the selected user doesn’t exist."_
      3. The operation works in the old issue view but fails in the new view
      4. Also, the same operation might fail via REST API too

      {"errorMessages":[],"errors":{"customfield_xxx":"Pick another user as the selected user doesn’t exist."}}

      Expected Results

      Operation to work

      Actual Results

      The operation fails with error: "Pick another user as the selected user doesn’t exist."

      Workaround

      Use the old issue view, or contact support to have the value corrected

              Unassigned Unassigned
              ezhapa Enida (Inactive)
              Votes:
              1 Vote for this issue
              Watchers:
              9 Start watching this issue

                Created:
                Updated:
                Resolved: