Details
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Bug
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Resolution: Fixed
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High
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16
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Severity 3 - Minor
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1
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Description
Issue Summary
Creating an Automation Rule in the JIRA cloud and adding the "Send Email" Component to it, where "To" is set to USER1 email and "CC" Is set to USER2. The email received by USER1 shows up just fine, but the USER2 in CC will have an incorrect context of the email where "To" and "CC" will be changed to USER2.
Steps to Reproduce
- Create a Basic Automation Rule.
- Add the "SEND EMAIL" component.
- Use 2 email addresses USER1 and USER2. Add USER1 in the "To" Field and USER2 in the "CC" field.
- Add some Body to the email.
- Trigger the Automation.
Expected Results
USER1 should receive the email as:
FROM: Automation for JIRA
To: USER1
CC: USER2
Subject: Testing, Testing...
BODY: .....
USER2 should also receive the email as:
FROM: Automation for JIRA
To: USER1
CC: USER2
Subject: Testing, Testing...
BODY: .....
Actual Results
USER1 receives the email Correctly:
FROM: Automation for JIRA
To: USER1
CC: USER2
Subject: Testing, Testing...
BODY: .....
USER2 receives the email as:
FROM: Automation for JIRA
To: USER2
CC: USER2
Subject: Testing, Testing...
BODY: .....
Workaround
- A fix for this issue is "In Progress". Will update the BUG Ticket as soon as the fix is deployed.
Attachments
Issue Links
- relates to
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JSWCLOUD-22415 Automation e-mails not sent when using only the BCC field
- Closed
- is resolved by
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MSG-773 Loading...