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  1. Jira Platform Cloud
  2. JRACLOUD-76780

Customers shouldn't be suggested on User Picker custom fields on non-Jira Service Management projects

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      Problem

      When creating a User Picker (multi and single) and adding to screens of JSW and JWM projects, customers will also show as a suggestion when searching for users.

      For the User Picker (single user), it's possible to add a "User filtering", but for User Picker (multiple users), it's not.

      Suggestion

      Add a checkbox on the context for the administrator to select if they want or not customers to show on the list.

       

            [JRACLOUD-76780] Customers shouldn't be suggested on User Picker custom fields on non-Jira Service Management projects

            Anusha Rutnam made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]

            Anusha Rutnam added a comment -

            Atlassian Update - January 2023

            After some analysis, we've found that this ticket is a duplicate of the request JRACLOUD-40963 – User picker (multi user) user filtering feature

            If you disagree with the closing of this ticket, please add a comment here saying why and we can reopen it as needed.

            Anusha Rutnam added a comment - Atlassian Update - January 2023 After some analysis, we've found that this ticket is a duplicate of the request JRACLOUD-40963 – User picker (multi user) user filtering feature If you disagree with the closing of this ticket, please add a comment here saying why and we can reopen it as needed.
            SET Analytics Bot made changes -
            UIS Original: 6 New: 5
            SET Analytics Bot made changes -
            UIS Original: 7 New: 6

            Anusha Rutnam added a comment -

            Apologies for my mistake cc4eb0e5a6ce and e6207b92a2be I linked to the wrong issue. This is the one I think is a duplicate: JRACLOUD-40963 – User picker (multi user) user filtering feature

            Do you agree that this issue duplicates JRACLOUD-40963?

            Anusha Rutnam added a comment - Apologies for my mistake cc4eb0e5a6ce and e6207b92a2be I linked to the wrong issue. This is the one I think is a duplicate: JRACLOUD-40963 – User picker (multi user) user filtering feature Do you agree that this issue duplicates JRACLOUD-40963 ?
            Anusha Rutnam made changes -
            Link New: This issue duplicates JRACLOUD-40963 [ JRACLOUD-40963 ]
            Anusha Rutnam made changes -
            Resolution Original: Duplicate [ 3 ]
            Status Original: Closed [ 6 ] New: Gathering Interest [ 11772 ]

            Kalin Uzhdrin added a comment -

            Yes, this is a separate feature request. I agree with Julia Foden.

            Kalin Uzhdrin added a comment - Yes, this is a separate feature request. I agree with Julia Foden.

            Julia Foden added a comment -

            HI Anusha

            It appears that JRACLOUD-36896 is about the system fields Reporter and Assignee and about the users available to @mention.

            This ticket is about Multi-User picker custom fields. 

            If you want to close this one in favour of the other you should at least update the description of the other one to include Multi-User picker custom fields

            Julia Foden added a comment - HI Anusha It appears that JRACLOUD-36896 is about the system fields Reporter and Assignee and about the users available to @mention. This ticket is about Multi-User picker custom fields.   If you want to close this one in favour of the other you should at least update the description of the other one to include Multi-User picker custom fields
            Anusha Rutnam made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]

              Unassigned Unassigned
              adaluz Angélica Luz
              Votes:
              28 Vote for this issue
              Watchers:
              17 Start watching this issue

                Created:
                Updated:
                Resolved: