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  1. Jira Platform Cloud
  2. JRACLOUD-76343

Cloud products are not trusting Certificates issued by Sectigo

      Issue Summary

      Our Cloud products are not trusting server certificates issued by Sectigo for application links.

      Sectigo is a privately held company that offers SSL certificate and computer security products. It was previously known as Comodo and Comodo CA but has since been sold to new owners and changed its name to Sectigo on November 1st, 2018.

      Steps to Reproduce

      1. Try to create an applink with a server instance that uses a certificate issued by Sectigo.

      Expected Results

      It should trust the certificate.

      Actual Results

      The following error message is shown:

      The remote certificate can't be trusted

      Server JIRA may be using a self-signed SSL certificate or a certificate that was issued by a certificate authority that isn't known locally.

      Notes

      Certificates from Comodo are accepted, as per https://docs.oracle.com/javase/6/docs/technotes/tools/solaris/keytool.html#cacerts

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

            [JRACLOUD-76343] Cloud products are not trusting Certificates issued by Sectigo

            Matthew Law (Inactive) made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: In Progress [ 3 ] New: Closed [ 6 ]
            Matthew Law (Inactive) made changes -
            Assignee New: Matthew Law [ b31c0bd26111 ]
            Matthew Law (Inactive) made changes -
            Status Original: Short Term Backlog [ 12074 ] New: In Progress [ 3 ]
            SET Analytics Bot made changes -
            UIS Original: 0 New: 1
            SET Analytics Bot made changes -
            Support reference count Original: 23 New: 25
            Matthew Law (Inactive) made changes -
            Status Original: Needs Triage [ 10030 ] New: Short Term Backlog [ 12074 ]
            SET Analytics Bot made changes -
            UIS Original: 1 New: 0
            SET Analytics Bot made changes -
            Support reference count Original: 22 New: 23
            Enida made changes -
            Labels Original: ticket_review_validated ticket_reviewed New: jsw-s10 ticket_review_validated ticket_reviewed
            SET Analytics Bot made changes -
            UIS New: 1

              b31c0bd26111 Matthew Law (Inactive)
              gtworkowski Guilherme T (Inactive)
              Affected customers:
              15 This affects my team
              Watchers:
              35 Start watching this issue

                Created:
                Updated:
                Resolved: