Details
-
Bug
-
Resolution: Unresolved
-
Low
-
Minor
Description
Issue Summary
Comment trigger fails to execute while using "User condition" when rule actor is set to "User who triggered the event"
Steps to Reproduce
- Create an automation rule on which the trigger is "Comment Added"
- Add a "User Condition" like:
- User: "User who triggered the event"
- Check to perform: "Is not a customer"
- Action: Log Action
- Add a comment as a customer in the portal
Expected Results
Able to see the entry on the logs.
Actual Results
Automation fails to execute with Status = Some Errors.
Issue event trigger could not retrieve this issue for further processing
Workaround
Set the rule to run on the Automation's behalf.