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  1. Automation for Cloud
  2. AUTO-384

Comment trigger fails to execute while using "User condition" when rule actor is set to "User who triggered the event"

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Details

    • Minor

    Description

      Issue Summary

      Comment trigger fails to execute while using "User condition" when rule actor is set to "User who triggered the event"

      Steps to Reproduce

      1. Create an automation rule on which the trigger is "Comment Added"
      2. Add a "User Condition" like:
        1. User: "User who triggered the event"
        2. Check to perform: "Is not a customer"
      3. Action: Log Action
      4. Add a comment as a customer in the portal

      Expected Results

      Able to see the entry on the logs.

      Actual Results

      Automation fails to execute with Status = Some Errors.

      Issue event trigger could not retrieve this issue for further processing
      

      Workaround

      Set the rule to run on the Automation's behalf.

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            Unassigned Unassigned
            tbehm@atlassian.com Thiago Behm
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            Dates

              Created:
              Updated: