Details
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Bug
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Resolution: Unresolved
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Low
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2
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Severity 3 - Minor
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Description
Issue Summary
Atlassian accounts with ID starting with numbers are shown as unknown in CSV (Watchers only).
Example: 557058:xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
Steps to Reproduce
- Add watchers to a ticket (new and old Atlassian accounts)
- Filter the tickets and Export Excel CSV (all fields)
Expected Results
It will show the watchers' names and ids.
Actual Results
If it's a new Atlassian account Id (1a23b45c6789101d2e345678) it shows their name and ID.
If it's an older Atlassian account Id format ( 557058:xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx), the watcher's name shows as "User" and Id as "Unknown".
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available
Attachments
Issue Links
- causes
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JRACLOUD-82121 Watchers that have Atlassian account ID starting with 557058 are shown as unknown in CSV export
- Closed