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      Problem Definition

      When hitting "Enter" in the Description and Comments field of the issue, it's creating double-spacing between the lines.

      For some use cases, it is better to not double space the paragraph when hitting "enter":

      Suggested Solution

      When the user hits Enter, use single spacing in the paragraph.

      Workaround

      User can hit Shift + Enter for single-spaced new lines.

            [JRACLOUD-75312] Double space on issue description and comments

            Fantastic news e8ea7073596c ! Thank you for catching up on this one ! Not sure that my message in a bottle at sea send by mail yesterday is a coincidence but anyways it is good to have a feedback.
            I look forward for a fix
            Please note that this issue is in Jira but is also present in Trello's comments and it's very annoying. Its even worsened by a text edit feature which prompts the emoji shortcut list whenever typing ":" (which happens all the time)
            More info on this request : https://support.atlassian.com/requests/TRELLO-171402/  (Not sure is there are other tickets related - we have no rights to view the issue links)
            Please consider linking both issues and maybe editing the problem description in this ticket.
            Cheers

            Pierre de Renty added a comment - Fantastic news e8ea7073596c ! Thank you for catching up on this one ! Not sure that my message in a bottle at sea send by mail yesterday is a coincidence but anyways it is good to have a feedback. I look forward for a fix Please note that this issue is in Jira but is also present in Trello's comments and it's very annoying. Its even worsened by a text edit feature which prompts the emoji shortcut list whenever typing ":" (which happens all the time) More info on this request : https://support.atlassian.com/requests/TRELLO-171402/   (Not sure is there are other tickets related - we have no rights to view the issue links) Please consider linking both issues and maybe editing the problem description in this ticket. Cheers

            e8ea7073596c 

            There are a lot of people in our team waiting for this fix.

            Thanks for taking ownership of this issue.

            Alex Chesnakov added a comment - e8ea7073596c   There are a lot of people in our team waiting for this fix. Thanks for taking ownership of this issue.

            Thank you e8ea7073596c for responding.

            I do hope that there can be some priority given to this issue. Please note this ticket is over 4 years old and there is no work around. 

            dawn cerini added a comment - Thank you e8ea7073596c for responding. I do hope that there can be some priority given to this issue. Please note this ticket is over 4 years old and there is no work around. 

            Hi everyone,

            Thank you for your patience. I’m one of the product managers on the Editor team, and I’ll be taking ownership of this ticket moving forward. We’ll be considering it for review in the next planning cycle. While I can’t provide a firm commitment at this stage, I want to reassure you that we’re not overlooking this. We will re-evaluate our roadmap in the coming months. In the mean time, feel free to provide any constructive feedback in the thread.

            Thanks again for your understanding!

            Tamim Noorzad added a comment - Hi everyone, Thank you for your patience. I’m one of the product managers on the Editor team, and I’ll be taking ownership of this ticket moving forward. We’ll be considering it for review in the next planning cycle. While I can’t provide a firm commitment at this stage, I want to reassure you that we’re not overlooking this. We will re-evaluate our roadmap in the coming months. In the mean time, feel free to provide any constructive feedback in the thread. Thanks again for your understanding!

            Pierre de Renty added a comment - - edited

            I just send an email to a handfull of mails of people working on Atlassian products which I managed to found email addresses online. 
            Hopefully one of them will actually care to have this ticket back on the workflow.
            Desperate times calls for desperate measures, the ticket is older than my daughter !
            Fingers crossed !

            Pierre de Renty added a comment - - edited I just send an email to a handfull of mails of people working on Atlassian products which I managed to found email addresses online.  Hopefully one of them will actually care to have this ticket back on the workflow. Desperate times calls for desperate measures, the ticket is older than my daughter ! Fingers crossed !

            1965e5c0a44d It appears that the reporter/assignee no longer are part of this team. We're trying to find anyone from atlassian that can address this ticket. It's over 4yrs old and not one response. 

            dawn cerini added a comment - 1965e5c0a44d It appears that the reporter/assignee no longer are part of this team. We're trying to find anyone from atlassian that can address this ticket. It's over 4yrs old and not one response. 

            Please fix this. When copying/pasting emails/writing into the comment section it uses double spaces. You can't use Shift Enter to stop this so have to manually go through and backspace the extra lines.

            Ben Chester added a comment - Please fix this. When copying/pasting emails/writing into the comment section it uses double spaces. You can't use Shift Enter to stop this so have to manually go through and backspace the extra lines.

            please fix this issue

             

            Scheiwiller Pascal added a comment - please fix this issue  

            The workaround is ineffective when you have lists.

            Jeanette McCarthy added a comment - The workaround is ineffective when you have lists.

            The default spacing makes certain formatting take up WAY too much space. 

            Jeanette McCarthy added a comment - The default spacing makes certain formatting take up WAY too much space. 

            please fix pasting with double spacing: when pasting 100 log lines into a ticket it's very annoying to have to edit every line

            Robby Coppens added a comment - please fix pasting with double spacing: when pasting 100 log lines into a ticket it's very annoying to have to edit every line

            I find the double spacing to be annoying and it requires more scrolling on long comments.  If I want a double space, I prefer to have the option to do it myself.

            Pat Bridges added a comment - I find the double spacing to be annoying and it requires more scrolling on long comments.  If I want a double space, I prefer to have the option to do it myself.

            George Ion added a comment -

            Hi all,

             

            I noticed that if you pass the text that you want to paste via notepad, then there is no space between lines when pasted on Jira.

            Anyway, Tom Gilbert's (the guy who has this tichet assigned) last activity was on 6th Auust 2019, so I guess there will be no fix for this....

             

            Regards,

            George

            George Ion added a comment - Hi all,   I noticed that if you pass the text that you want to paste via notepad, then there is no space between lines when pasted on Jira. Anyway, Tom Gilbert's (the guy who has this tichet assigned) last activity was on 6th Auust 2019, so I guess there will be no fix for this....   Regards, George

            dscotti added a comment -

            Hopefully someone @Atlassian is listening to this one. 

            dscotti added a comment - Hopefully someone @Atlassian is listening to this one. 

            Brian Neff added a comment -

            Having the same issue.  Please fix.

            Brian Neff added a comment - Having the same issue.  Please fix.

            Please fix this. It should not take 3 years to fix.

            Alex Chesnakov added a comment - Please fix this. It should not take 3 years to fix.

            This ticket was created over 3 years ago and both the reporter and assignee are inactive (no longer with the company?)

            I wonder if anyone at Atlassian is even seeing this ticket???

             

            dawn cerini added a comment - This ticket was created over 3 years ago and both the reporter and assignee are inactive (no longer with the company?) I wonder if anyone at Atlassian is even seeing this ticket???  

            I am voting for this issue to be fixed.

            Himan Baroi added a comment - I am voting for this issue to be fixed.

            I am voting for this issue to be fixed.

            Vijay Chapala added a comment - I am voting for this issue to be fixed.

            I am voting for this issue to be fixed.

            Edward Fedroff added a comment - I am voting for this issue to be fixed.

            Rob Gubbins added a comment - - edited

            I also hate this double spacing feature - particularly annoying when I am pasting text. Why hasn't it been fixed ?

            Please at least provide a way to reformat it

            Rob Gubbins added a comment - - edited I also hate this double spacing feature - particularly annoying when I am pasting text. Why hasn't it been fixed ? Please at least provide a way to reformat it

            Jason Kassies added a comment - - edited

            My team and I also hate this 'feature',  we set up a meeting for tomorrow to discuss how to solve all the issues we are having with switching over to the cloud based Jira and having this downgrade being forced upon us. Let enter be single spaced!

            Jason Kassies added a comment - - edited My team and I also hate this 'feature',  we set up a meeting for tomorrow to discuss how to solve all the issues we are having with switching over to the cloud based Jira and having this downgrade being forced upon us. Let enter be single spaced!

            @622e9babfdfc thank you but pasting with CTRL+SHIFT+V isn't sufficient.  Consider an email that has various styles - bold, underline, italics, links, etc.  If I Paste As Plain Text I avoid this awful double spacing, but I lose other rich text features.

            Todd Williams added a comment - @ 622e9babfdfc thank you but pasting with CTRL+SHIFT+V isn't sufficient.  Consider an email that has various styles - bold, underline, italics, links, etc.  If I Paste As Plain Text I avoid this awful double spacing, but I lose other rich text features.

            This really seems like an easily fixed issue, and looking and the number of one-sided comments here, the user community has spoken and we all agree.

            Todd Williams added a comment - This really seems like an easily fixed issue, and looking and the number of one-sided comments here, the user community has spoken and we all agree.

            Ridiculous! Sort this out!

            Paul MacDonald added a comment - Ridiculous! Sort this out!

            @megha

            This ticket was opened 3 years ago. Can someone from the JIRACLOUD team please respond with an update to this issue?

            dawn cerini added a comment - @megha This ticket was opened 3 years ago. Can someone from the JIRACLOUD team please respond with an update to this issue?

            Please remove the double spacing as the default in Jira.

            I don’t mind using <CTRL> + <ENTER> sparingly in Confluence, where I think additional spacing between paragraphs can be useful for reading articles. But for Jira comments or even issue definition, I agree, double / 1.5 spacing is a poor default choice.

            Erik Strack added a comment - Please remove the double spacing as the default in Jira. I don’t mind using <CTRL> + <ENTER> sparingly in Confluence , where I think additional spacing between paragraphs can be useful for reading articles . But for Jira comments or even issue definition, I agree, double / 1.5 spacing is a poor default choice.

            Please fix this. We're migrating to Jira in my organization. This issue is one of several resulting in the phrase "terrible UE" being used in regard to Jira.

            Jaremy Hatler added a comment - Please fix this. We're migrating to Jira in my organization. This issue is one of several resulting in the phrase "terrible UE" being used in regard to Jira.

            +121334 Remove Double Spacing when hitting Enter and default to Single. I'd rather hit Enter twice when I actually need it, than have to hit SHIFT-ENTER to get what I use almost always.

            Deepak Suthar added a comment - +121334 Remove Double Spacing when hitting Enter and default to Single. I'd rather hit Enter twice when I actually need it, than have to hit SHIFT-ENTER to get what I use almost always.

            Hi all,

            Same problem has been seen on Trello :
            Please support the change request here : https://support.atlassian.com/requests/TRELLO-171402?src=email

            Or the community discussion here : https://community.atlassian.com/t5/Trello-discussions/Very-bad-efficiency-of-text-edit-double-spacing-emoji-shortcut/m-p/2507622#M3431 

            Lets make these features disapear all at once !
            Best !

            Pierre de Renty added a comment - Hi all, Same problem has been seen on Trello : Please support the change request here : https://support.atlassian.com/requests/TRELLO-171402?src=email Or the community discussion here : https://community.atlassian.com/t5/Trello-discussions/Very-bad-efficiency-of-text-edit-double-spacing-emoji-shortcut/m-p/2507622#M3431   Lets make these features disapear all at once ! Best !

            david.mockridge added a comment - - edited

            @622e9babfdfc thank you for this, but pasting with ctrl + V as a fix does not work when you are typing a new entry into Jira.
            It also depends on what software you are pasting into, outside of Jira.
            It does work if you copy any double-spaced text and the paste into a Microsoft editor, for example, but won't work in many other editors. And especially not in Jira itself where you are forced to use double-spacing.

            david.mockridge added a comment - - edited @ 622e9babfdfc thank you for this, but pasting with ctrl + V as a fix does not work when you are typing a new entry into Jira. It also depends on what software you are pasting into, outside of Jira. It does work if you copy any double-spaced text and the paste into a Microsoft editor, for example, but won't work in many other editors. And especially not in Jira itself where you are forced to use double-spacing.

            Cara Gaynor added a comment - - edited

            I wish someone from the product team would explain the rationale behind introducing this double space "feature."

            I use Jira all day and it is such a pain point. The workaround to Shift+Enter every line to get single spacing is way more challenging than if I had to press Enter twice to get double spacing. I am so confused about why this is the way it is. Someone please explain!!

            Cara Gaynor added a comment - - edited I wish someone from the product team would explain the rationale behind introducing this double space "feature." I use Jira all day and it is such a pain point. The workaround to Shift+Enter every line to get single spacing is way more challenging than if I had to press Enter twice to get double spacing. I am so confused about why this is the way it is. Someone please explain!!

            Jacob Husseini added a comment - - edited

            Edited:

            In scenario where i want to paste in rich text content, I can use: Paste as Plain Text (Ctr Shift V) in Windows. See this image 👉 b548a3ef5d4b2746574abbd385596e74ea5f4460.png (450×226) (discourse-cdn.com)

            In a scenario where I want to manually type in content, I use the Shift + Enter for my line breaks.

            These 2 work arounds are supported in Confluence as well.

            Jacob Husseini added a comment - - edited Edited: In scenario where i want to paste in rich text content, I can use: Paste as Plain Text (Ctr Shift V) in Windows. See this image 👉 b548a3ef5d4b2746574abbd385596e74ea5f4460.png (450×226) (discourse-cdn.com) In a scenario where I want to manually type in content, I use the Shift + Enter  for my line breaks. These 2 work arounds are supported in Confluence as well.

            Theresa Barratt Sundet added a comment - - edited

            Can Atlassian please resolve the doublespacing issue?

            Theresa Barratt Sundet added a comment - - edited Can Atlassian please resolve the doublespacing issue?

            Please remove the double spacing.

            Jonathan Garratt added a comment - Please remove the double spacing.

            Jenny Sun added a comment -

            Please remove double spacing. Thanks. 

            Jenny Sun added a comment - Please remove double spacing. Thanks. 

            Please allow the double spacing to be removed.

            MikeCrawford added a comment - Please allow the double spacing to be removed.

            Please fix this.

            Brian Daley added a comment - Please fix this.

            Joe Bozen added a comment -

            This is just silly that a vendor will not address an issue they introduced themselves where the community as a whole sides against it. Sure, new clients will not be any wiser of this flaw but the rest of us know better.

            And I'm sorry, having to perform other key stroke as a work around is not acceptable.  It's like saying, "you don't want to gain weight, just stop eating".

            I also can't image that the fix for this is that complicated the Atlassian can't figure it out... If that is the case, tell us what you can't do and let us do that for you. This community consists of some pretty intelligent people.

            Joe Bozen added a comment - This is just silly that a vendor will not address an issue they introduced themselves where the community as a whole sides against it. Sure, new clients will not be any wiser of this flaw but the rest of us know better. And I'm sorry, having to perform other key stroke as a work around is not acceptable.  It's like saying, "you don't want to gain weight, just stop eating". I also can't image that the fix for this is that complicated the Atlassian can't figure it out... If that is the case, tell us what you can't do and let us do that for you. This community consists of some pretty intelligent people.

            david.mockridge added a comment - - edited

            The workaround is for typing one line, but if you paste a block of text it does not work, so you should remove this "workaround" above because it is not a valid workaround, thanks.

            david.mockridge added a comment - - edited The workaround is for typing one line, but if you paste a block of text it does not work, so you should remove this "workaround" above because it is not a valid workaround, thanks.

            Please allow us to remove double spacing, thank you!

            Lexi Harmon added a comment - Please allow us to remove double spacing, thank you!

            @rachel crossman

            Can we please get an update on this issue?

            This ticket has been floating around for over a year.

            dawn cerini added a comment - @rachel crossman Can we please get an update on this issue? This ticket has been floating around for over a year.

            Arnab Roy added a comment -

            Yes, please resolve this 'BIG' gap!

            Arnab Roy added a comment - Yes, please resolve this 'BIG' gap!

            Yes, please!

            Bruce Black added a comment - Yes, please!

            I would like one also, please

            Rick Brennan added a comment - I would like one also, please

            David,

            I couldn't have said it better myself. It just doesn't make sense. 

            I

            hope

            your

            comment

            gets

            some

            traction.

            Patrick Harrold added a comment - David, I couldn't have said it better myself. It just doesn't make sense.  I hope your comment gets some traction.

            So many good features have been added to Jira over the years, you just have this one glaring inconsistency, why?

            Why would you force the user to double-space everything? It's a bad rule to force user behaviour.

            Please remove the forced (and un-removable) double-spacing.

            You do not see this in any other tools. Can you imagine if Gmail or Visual Studio or Outlook did this? Of course they don't. 

            You have such a rich set of formatting options, including many options not found in similar products: you let users choose font family, colour, a basic styling system, yet you force everyone to always double-space everything.

            Why would you? It's clearly annoying for the vast majority. 
            Ironically, back in the early days of Jira, this annoyance wasn't there.

            With the original basic text editor you could easily single or double-space. Back then, if you had a larger block of text you could read it all on one screen without having to scroll, which is what you have to do now, to read longer comments.

            I urge you to look at the user feedback. How hard can it be to just remove the forced double-spacing? Or offer a new paragraph style or button to toggle off this unwanted formatting behaviour.

            david.mockridge added a comment - So many good features have been added to Jira over the years, you just have this one glaring inconsistency, why? Why would you force the user to double-space everything? It's a bad rule to force user behaviour. Please remove the forced (and un-removable) double-spacing. You do not see this in any other tools. Can you imagine if Gmail or Visual Studio or Outlook did this? Of course they don't.  You have such a rich set of formatting options, including many options not found in similar products: you let users choose font family, colour, a basic styling system, yet you force everyone to always double-space everything. Why would you? It's clearly annoying for the vast majority.  Ironically, back in the early days of Jira, this annoyance wasn't there. With the original basic text editor you could easily single or double-space. Back then, if you had a larger block of text you could read it all on one screen without having to scroll, which is what you have to do now, to read longer comments. I urge you to look at the user feedback. How hard can it be to just remove the forced double-spacing? Or offer a new paragraph style or button to toggle off this unwanted formatting behaviour.

            It'd be a very welcome QOL fix if this was fixed.

            Makes it look like I don't know how to format my messages.

            Super annoying.

             

            Like look at this paragraph, it now has 3 lines between it and the last one.

            That's a bit silly.

            Daniel Conlan added a comment - It'd be a very welcome QOL fix if this was fixed. Makes it look like I don't know how to format my messages. Super annoying.   Like look at this paragraph, it now has 3 lines between it and the last one. That's a bit silly.

            omg I meant to add a comment too on this yesterday after being frustrated and having to create my doc in another app and then copying it into my ticket. 

            dawn cerini added a comment - omg I meant to add a comment too on this yesterday after being frustrated and having to create my doc in another app and then copying it into my ticket. 

            omg please fix

             

            Christopher Carroll added a comment - omg please fix  

            Hey Atlassian Crew! I was just chatting with a fellow admin at my institution and we both wondered about this, and why it's configured this way in the first place. Probably not top of the stack of feature requests but it'd be great to get fixed

            Nick E Buono added a comment - Hey Atlassian Crew! I was just chatting with a fellow admin at my institution and we both wondered about this, and why it's configured this way in the first place. Probably not top of the stack of feature requests but it'd be great to get fixed

            It's a waste of space and it drives people crazy when doing copy paste of external notes into comments. 

            I noticed that if I paste via Chrome's "Edit -> Paste and Match Style" (or is this a macOS feature? I can't reacall) Jira does not double space what I've pasted in

            Jason Zablotny added a comment - It's a waste of space and it drives people crazy when doing copy paste of external notes into comments.  I noticed that if I paste via Chrome's "Edit -> Paste and Match Style" (or is this a macOS feature? I can't reacall) Jira does not double space what I've pasted in

            Joe Bozen added a comment -

            POOR design.... and they don't care.

            Joe Bozen added a comment - POOR design.... and they don't care.

            Terri Harmon added a comment - - edited

            This is so obnoxious!  Whenever I paste something in, it automatically double spaces it and I have to go through and manually remove all the double spacing because it makes it too difficult to read.  I don't know who thought this design feature was a good thing because EVERYONE complains about it!

            Terri Harmon added a comment - - edited This is so obnoxious!  Whenever I paste something in, it automatically double spaces it and I have to go through and manually remove all the double spacing because it makes it too difficult to read.  I don't know who thought this design feature was a good thing because EVERYONE complains about it!

              e8ea7073596c Tamim Noorzad
              91eeb50e7a1f Henrique Bagatini [Atlassian] (Inactive)
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                Created:
                Updated: