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  1. Jira Software Cloud
  2. JSWCLOUD-22515

Share with customer checkbox won't show up for Project Type scoped rules

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    Description

      Summary

      When creating a project type scoped rule to add comments on JSD projects, the "Share with customer" checkbox will not show up on the comment settings.

      Steps to Reproduce

      1. Create a global "Add comment" rule.
      2. On the "Rule details" select "Project type" as Scope and "Service Desk" as the Project type

      Expected Results

      You'll be able to set the automation comment to be customer-facing.

      Actual Results

      The "Share with customer" checkbox will not show up.

      Workaround

      Create a multi-project rule and add all your SDs projects to the scope.

      Attachments

        1. image-2020-10-08-18-19-40-037.png
          73 kB
          Paulo Junior
        2. image-2020-10-08-18-20-12-542.png
          79 kB
          Paulo Junior

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            Unassigned Unassigned
            pjunior Paulo Junior (Inactive)
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            Dates

              Created:
              Updated:
              Resolved: