Uploaded image for project: 'Jira Cloud'
  1. Jira Cloud
  2. JRACLOUD-75257

Share with customer checkbox won't show up for Project Type scoped rules

    XMLWordPrintable

    Details

      Description

      Summary

      When creating a project type scoped rule to add comments on JSD projects, the "Share with customer" checkbox will not show up on the comment settings.

      Steps to Reproduce

      1. Create a global "Add comment" rule.
      2. On the "Rule details" select "Project type" as Scope and "Service Desk" as the Project type

      Expected Results

      You'll be able to set the automation comment to be customer-facing.

      Actual Results

      The "Share with customer" checkbox will not show up.

      Workaround

      Create a multi-project rule and add all your SDs projects to the scope.

        Attachments

          Activity

            People

            Assignee:
            Unassigned Unassigned
            Reporter:
            pjunior Paulo Junior
            Votes:
            6 Vote for this issue
            Watchers:
            7 Start watching this issue

              Dates

              Created:
              Updated: