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  1. Jira Platform Cloud
  2. JRACLOUD-75183

When a user does not have the global permission to browse users they get an error that appears to be a system failure

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      When a user lacks the browse users and groups global permission and attempts to create a user-based search they get the following error:

      "The JIRA server was contacted but has returned an error response. We are unsure of the result of this operation."

      Users should either get an error that they lack permission or better, should not have the basic search options for searching on a user at all.

      Either way, THIS looks like a system failure.  This error gets people calling the admin team, asking why Jira is failing.

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            [JRACLOUD-75183] When a user does not have the global permission to browse users they get an error that appears to be a system failure

            Tair Tidhar made changes -
            Component/s Original: Jira Issue Search - Frontend [ 53297 ]
            Tair Tidhar made changes -
            Component/s New: Issue - Search - Frontend only [ 77950 ]
            Anusha Rutnam made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Anusha Rutnam made changes -
            Attachment New: screenshot-1.png [ 449602 ]
            Anita Miller made changes -
            Labels New: RIBS-Long
            Sean Cullinan made changes -
            Component/s Original: Global Administration - Project Roles, Permission Helper and Global Permissions [ 66291 ]
            Component/s New: User search [ 72699 ]
            SET Analytics Bot made changes -
            Support reference count Original: 2 New: 3
            Anusha Rutnam made changes -
            Component/s New: Global Administration - Project Roles, Permission Helper and Global Permissions [ 66291 ]
            SET Analytics Bot made changes -
            Support reference count Original: 1 New: 2
            Anusha Rutnam made changes -
            Link New: This issue duplicates JRACLOUD-74169 [ JRACLOUD-74169 ]

              hkim@atlassian.com Ho Kim
              316cf5f3c5e2 Rob Horan
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                Created:
                Updated:
                Resolved: