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  1. Jira Platform Cloud
  2. JRACLOUD-75167

Up/down and Pg Down/Up keys in the issue view don't work

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      24 August, 2022
      Hello Everyone!

      This is now available to all customers who aren’t on Release Tracks. Those on Release Tracks will gain this functionality shortly. We’ve also made the PgUp/PgDown and Home/End keys functional in the Issue View. 

      Emily Ditchfield

      Jira Software Team

       

      Issue Summary

      The keys to navigate (Up/Down/Home/PgUp/End/etc/) don't work in the issue view.

      Steps to Reproduce

      1. Search for some issues in the Search Issue view. 
      2. Select one of the results to view the issue
      3. Press the Down/Up or Pg Down/Up keys.
        bug_navigation.mp4

      Expected Results

      Pressing the down/up or Pg Down/Up keys scrolls through the issue.

      Actual Results

      The Scroll container doesn't gain the focus when you click on it, unable to use the Keys to navigate.

      Notes;

      This also happens by simple opening an issue in the new issue view from other functions.

      Workaround

      • Reload the page.
      • Use the tab key to select the area of the screen that you'd like to scroll at which point page up/page down will work.

        1. bug_navigation.mp4
          10.43 MB

            [JRACLOUD-75167] Up/down and Pg Down/Up keys in the issue view don't work

            Emma Stephens added a comment -

            I am still impacted by this issue, do I need to raise a new bug?

            Emma Stephens added a comment - I am still impacted by this issue, do I need to raise a new bug?
            Em Ditchfield made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]

            Em Ditchfield added a comment -

            This feature is now available for everyone!

            In the modal or full screen issue view you can switch between the left column and right column using your left and right arrow keys (default to the right hand side) to enable scrolling on either side. You can also click on the right or left column to focus the scrolling to that side.

            We won't be adding the Home/End or PgUp/PgDown arrow keys at this time to the shortcut menu, however if you feel strongly about this please feel free to open a JAC ticket so we can track interest! I'll now be closing this JAC ticket.

            Jira Software Team

            Em Ditchfield added a comment - This feature is now available for everyone! In the modal or full screen issue view you can switch between the left column and right column using your left and right arrow keys (default to the right hand side) to enable scrolling on either side. You can also click on the right or left column to focus the scrolling to that side. We won't be adding the Home/End or PgUp/PgDown arrow keys at this time to the shortcut menu, however if you feel strongly about this please feel free to open a JAC ticket so we can track interest! I'll now be closing this JAC ticket. Jira Software Team
            SET Analytics Bot made changes -
            UIS Original: 8 New: 6

            Dwight Holman added a comment - - edited

            I've tested this again today - initially I wasn't sure it was working. But I think for some issues the right-hand (details) pane was getting focus on some issues - is this persisted somehow? Anyway, after some exploring I found the left/right arrows changes focus and I could then scroll the main pane.

            The keyboard short-cut screen '?' does not mention the function of Home/End keys. Perhaps it should be added?

            Dwight Holman added a comment - - edited I've tested this again today - initially I wasn't sure it was working. But I think for some issues the right-hand (details) pane was getting focus on some issues - is this persisted somehow? Anyway, after some exploring I found the left/right arrows changes focus and I could then scroll the main pane. The keyboard short-cut screen '?' does not mention the function of Home/End keys. Perhaps it should be added?
            SET Analytics Bot made changes -
            UIS Original: 7 New: 8
            SET Analytics Bot made changes -
            UIS Original: 9 New: 7
            SET Analytics Bot made changes -
            UIS Original: 10 New: 9
            SET Analytics Bot made changes -
            UIS Original: 11 New: 10
            SET Analytics Bot made changes -
            UIS Original: 10 New: 11

              eabb54fc0692 Em Ditchfield
              jgonzalez2@atlassian.com Jose Luis Gonzalez
              Affected customers:
              45 This affects my team
              Watchers:
              43 Start watching this issue

                Created:
                Updated:
                Resolved: