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  1. Jira Platform Cloud
  2. JRACLOUD-74169

Unclear error when user without global "Browse users and groups" permission clicks Assignee in basic search

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      Issue Summary

      When some users attempt to find assignees in Jira basic mode search, an error is thrown: "The Jira server was contacted but has returned an error response. We are unsure of the result of this operation."

      Steps to Reproduce

      1. remove yourself from the "Browse users and groups" in Jira Global permissions https://<your site name>.atlassian.net/secure/admin/GlobalPermissions!default.jspa
      2. search in basic mode for an assignee:

      Expected Results

      Don't receive an error

      Actual Results

      an error is thrown: "The Jira server was contacted but has returned an error response. We are unsure of the result of this operation."

      Workaround

      • User can search using the advanced mode (switch to JQL) using 'assignee='
      • Or user should be part of one of the Browse User groups , in Jira Permissions.

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            [JRACLOUD-74169] Unclear error when user without global "Browse users and groups" permission clicks Assignee in basic search

            SET Analytics Bot made changes -
            UIS Original: 1 New: 0
            Tair Tidhar made changes -
            Component/s Original: Jira Issue Search - Frontend [ 53297 ]
            Tair Tidhar made changes -
            Component/s New: Issue - Search - Frontend only [ 77950 ]
            SET Analytics Bot made changes -
            UIS Original: 2 New: 1
            SET Analytics Bot made changes -
            Support reference count Original: 27 New: 28
            SET Analytics Bot made changes -
            UIS Original: 1 New: 2
            SET Analytics Bot made changes -
            UIS Original: 0 New: 1
            SET Analytics Bot made changes -
            Support reference count Original: 26 New: 27
            SET Analytics Bot made changes -
            UIS Original: 1 New: 0
            SET Analytics Bot made changes -
            UIS Original: 2 New: 1

              gcardoso@atlassian.com Gonçalo Cardoso
              moliveira@atlassian.com Marina O.
              Affected customers:
              5 This affects my team
              Watchers:
              23 Start watching this issue

                Created:
                Updated: