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  1. Jira Platform Cloud
  2. JRACLOUD-73314

No attachment backup will reset the timer to 48 hours if there is existing timer due to backup with attachments previously

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      Issue Summary

      When a user generates a Jira backup with attachments, there's a 48 hours cooldown period where users can't generate another backup with attachments. They are allowed to generate a backup without attachments as this type of backup doesn't have any timer. However, this will reset the backup timer for the Jira backup with attachments.

      Steps to Reproduce

      1. Generate a Jira backup with attachments (48 hours timer)
      2. After 24 hours, the timer should be reduced to 24 hours left.
      3. Now, generate a backup without attachments.
      4. The timer for backup with attachments is reset back to 48 hours.

      Expected Results

      • The backup without attachments should not reset the timer for backup with attachments.

      Actual Results

      • The backup without attachments resets the timer for backup with attachments.

      Workaround

      None.

            [JRACLOUD-73314] No attachment backup will reset the timer to 48 hours if there is existing timer due to backup with attachments previously

            No work has yet been logged on this issue.

              7e3a731ef25c Satyapriya Kaur (Inactive)
              jgan Jonathan Gan (Inactive)
              Affected customers:
              2 This affects my team
              Watchers:
              15 Start watching this issue

                Created:
                Updated:
                Resolved: