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Details

Type: Suggestion
Resolution: Done
Component/s: Notification - Email
Labels:
- jsd-pm-review
- jsw-s6

UIS:
2
Support reference count:
3
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Description

Update 16th July, 2021

Hi all,

I'm pleased to be able to announce that we've now rolled out support for OAuth 2.0 with Gmail accounts. Configuring a new Google custom inbox will now take you through Google's OAuth 2.0 permission screen instead of asking for a username and password. See the documentation for details on how we interact with your email inbox.

Thanks for your patience,

Avi

Developer, Jira Service Management

Problem Definition

When connecting from JIRA to Gmail for Mail Handler, user will hit error

Please log in via your web browser

Why this is important

Make sure connectivity between JIRA and Gmail more secure

Workaround

Enabling access for less secure app in gmail seems to work for most of the cases
If it doesn't work, as per the error message, please refer to the following link for more information about the error.
https://support.google.com/mail/answer/78754

Attachments

Issue Links

is related to

JRACLOUD-60981 Make JIRA more secure to work with Gmail when configuring Outgoing SMTP server

Closed

JRACLOUD-63917 3-legged OAuth Authentication for IMAP support

Closed

JRACLOUD-73589 Allow OAuth support for Gmail accounts from Jira when configuring an Incoming mail handler

Closed

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(8 mentioned in)

Activity

People

Assignee:: Jason D'Cruz

Reporter:: Atiqah Roslan

Votes:: 29 Vote for this issue

Watchers:: 50 Start watching this issue

Dates

Created:: 22/Jan/2018 2:41 PM

Updated:: 30/Oct/2023 9:15 AM

Resolved:: 16/Jul/2021 5:22 AM

Improve Jira Service Desk Desk Security Standard to integrate with OAuth when configuring Mail Handler