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  1. Jira Platform Cloud
  2. JRACLOUD-72536

User list display "undefined" beside the name when trying to mention user at comment field

      Issue Summary

      With the recent GDPR changes to allow restrictions for profile information:
      https://confluence.atlassian.com/cloud/update-your-profile-and-visibility-settings-968656104.html

      This impact JIRA user visibility including the administrator when trying to mention user at comment field. By right, even though the user profile privacy email set to "Only me and admin" , the administrator should be able to view the email. Now , it written as "undefined".

      Environment

      Cloud

      Steps to Reproduce

      1. Go to any issue as administrator
      2. Try to mention unmanaged JIRA user account. Make sure the profile privacy email set to "Only me and admin".

      Expected Results

      Email display at the list of users.

      Actual Results

      It written "undefined"

      Notes

      (Optional - If Necessary)

      Workaround

      Change the profile privacy email setting to "Anyone"

          Form Name

            [JRACLOUD-72536] User list display "undefined" beside the name when trying to mention user at comment field

            Showing the string "undefined" to the user should not be "intended" if the mail can not be displayed depending on settings please do not confuse users with "undefined".

            Tobias Ravenstein added a comment - Showing the string "undefined" to the user should not be "intended" if the mail can not be displayed depending on settings please do not confuse users with "undefined".

            Works as intended. "Only me and admin" means that the admin can see the email in the admin screens, not that the admin can see the email elsewhere.

            Peter Weinberger added a comment - Works as intended. "Only me and admin" means that the admin can see the email in the admin screens, not that the admin can see the email elsewhere.

              Unassigned Unassigned
              nroslan Atiqah Roslan
              Affected customers:
              0 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: