Uploaded image for project: 'Jira Platform Cloud'
  1. Jira Platform Cloud
  2. JRACLOUD-71950

Cloned tickets that have images on description shows "Failed to load" when using the new issue view

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      Summary

      Cloned tickets that have images on description shows "Failed to load" when using the new issue view.

      Steps to Reproduce

      1. Create a ticket with images on description.
      2. Clone the issue.

      Expected Results

      The cloned issue will show the text and images on description.

      Actual Results

      The image shows "Failed to load".

      Notes

      If we disable the new issue view and view the same ticket through Issues and filters > Search issues the image shows normally.

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        5. Screenshot 2019-04-26_15-00-23.png
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            [JRACLOUD-71950] Cloned tickets that have images on description shows "Failed to load" when using the new issue view

            Owen Wallis added a comment -

            441e7ea28a31 could you support ** Lê Nguyễn here please? (See the latest comment)

            Owen Wallis added a comment - 441e7ea28a31 could you support ** Lê Nguyễn here please? (See the latest comment)

            Lê Nguyễn added a comment -

            owallis@atlassian.com  now we encountered a similar bug on Jira platform cloud

            Lê Nguyễn added a comment - owallis@atlassian.com   now we encountered a similar bug on Jira platform cloud

            Pau Navarro i Asensio added a comment -

            Great! Yes, it's working!

            Pau Navarro i Asensio added a comment - Great! Yes, it's working!

            Owen Wallis added a comment -

            Hi f5c9ee1983b3 (and the other people watching this ticket)

            We've done testing internally. We think the feature is working (although a bit hidden)

            When setting an automation rule click the button "Choose fields to set..." and select attachment

            You should then see the option above. And on running the rule attachments would be cloned.

            Could you try this and let me know how you get on?

             

            Owen Wallis added a comment - Hi f5c9ee1983b3 (and the other people watching this ticket) We've done testing internally. We think the feature is working (although a bit hidden) When setting an automation rule click the button "Choose fields to set..." and select attachment You should then see the option above. And on running the rule attachments would be cloned. Could you try this and let me know how you get on?  

            Pau Navarro i Asensio added a comment -

            Having the same issue Any update on the resolution?

            Pau Navarro i Asensio added a comment - Having the same issue Any update on the resolution?

            Shiraz Brinder Arush added a comment -

            I want to report this issue as well.

            every clone or automated tickets doesn't include images

            When this will be solved ??

            Shiraz Brinder Arush added a comment - I want to report this issue as well. every clone or automated tickets doesn't include images When this will be solved ??

            Sandra Silver added a comment -

            Our organization would like to report as well that this issue is not yet fixed - we are currently having this problem with automatically cloning issues with the images in the description field. Manual cloning works alright once the "Copy attachments" checkbox is checked, but when cloning automatically the problems still persist and should be reinvestigated.

            Sandra Silver added a comment - Our organization would like to report as well that this issue is not yet fixed - we are currently having this problem with automatically cloning issues with the images in the description field. Manual cloning works alright once the "Copy attachments" checkbox is checked, but when cloning automatically the problems still persist and should be reinvestigated.

            Owen Wallis added a comment -

            Hi folks, I'm the PM in Media

            Looking at the comments this issue does not appear to be fixed.

            It also appears this ticket is a duplicate, with https://jira.atlassian.com/browse/JSWCLOUD-22482 being the source of truth I'll use from now on. Please watch/vote on that ticket (although I will check for comments here periodically).

            Owen Wallis added a comment - Hi folks, I'm the PM in Media Looking at the comments this issue does not appear to be fixed. It also appears this ticket is a duplicate, with https://jira.atlassian.com/browse/JSWCLOUD-22482 being the source of truth I'll use from now on. Please watch/vote on that ticket (although I will check for comments here periodically).

            john.wen added a comment -

            This affects our workflow as well. Broken when cloning via automation

            john.wen added a comment - This affects our workflow as well. Broken when cloning via automation

            Matthias added a comment -

            Hey we have this issue as well. Using HALP > auto create bug issuetype in Support Board > close issue as DELEGATED > Clone to selected team board via custom field = No image preview in description

            Matthias added a comment - Hey we have this issue as well. Using HALP > auto create bug issuetype in Support Board > close issue as DELEGATED > Clone to selected team board via custom field = No image preview in description

              441e7ea28a31 Yuan Zhuang
              adaluz Angélica Luz
              Affected customers:
              59 This affects my team
              Watchers:
              82 Start watching this issue

                Created:
                Updated:
                Resolved: