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Details

Type: Bug
Resolution: Not a bug
Priority: Low
Component/s: Backup & Restore - Export to JIRA Server
Labels:
None

Support reference count:
1
Symptom Severity:
Severity 2 - Major
Bug Fix Policy:
View Atlassian Cloud bug fix policy

Description

Summary

When performing an import in Jira Server, the import will fail. The behaviour seen here is similar to ~~JRACLOUD-63367~~; however there is an expanded list of tables.

Environment

Jira Server 8.0.2, Postgres 9.6

Steps to Reproduce

Generate backup from cloud instance
Restore to JIRA Server 8.0.2

Expected Results

The import completes successfully

Actual Results

The import fails, and the following stack trace can be seen in atlassian-jira.log:

2019-03-13 16:39:43,082 JiraImportTaskExecutionThread-1 INFO admin 999x257x1 12q1ai3 0:0:0:0:0:0:0:1 /secure/admin/XmlRestore.jspa [c.a.j.bc.dataimport.OfbizImportHandler] Failed to parse value for element FieldScope.
java.lang.IllegalArgumentException: [GenericDelegator.makeValue] could not find entity for entityName: FieldScope
	at org.ofbiz.core.entity.GenericDelegator.makeValue(GenericDelegator.java:497)
	at com.atlassian.jira.ofbiz.DefaultOfBizDelegator.makeValue(DefaultOfBizDelegator.java:315)
	at com.atlassian.jira.ofbiz.WrappingOfBizDelegator.makeValue(WrappingOfBizDelegator.java:182)
	at com.atlassian.jira.bc.dataimport.OfbizImportHandler.parseValue(OfbizImportHandler.java:292)
	at com.atlassian.jira.bc.dataimport.OfbizImportHandler.parseValueFailsafe(OfbizImportHandler.java:276)
	at com.atlassian.jira.bc.dataimport.OfbizImportHandler.startElement(OfbizImportHandler.java:209)
	at org.apache.xerces.parsers.AbstractSAXParser.startElement(Unknown Source)
	at org.apache.xerces.parsers.AbstractXMLDocumentParser.emptyElement(Unknown Source)
	at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanStartElement(Unknown Source)
	at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl$FragmentContentDispatcher.dispatch(Unknown Source)
	at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanDocument(Unknown Source)
	at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)
	at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)
	at org.apache.xerces.parsers.XMLParser.parse(Unknown Source)
	at org.apache.xerces.parsers.AbstractSAXParser.parse(Unknown Source)
	at org.apache.xerces.jaxp.SAXParserImpl$JAXPSAXParser.parse(Unknown Source)
	at com.atlassian.security.xml.RestrictedXMLReader.parse(RestrictedXMLReader.java:103)
	at com.atlassian.jira.bc.dataimport.DefaultDataImportService.parseXmlAndValidateBackupData(DefaultDataImportService.java:390)
	at com.atlassian.jira.bc.dataimport.DefaultDataImportService.doImport(DefaultDataImportService.java:290)
	at com.atlassian.jira.web.action.setup.DataImportAsyncCommand.unsafeCall(DataImportAsyncCommand.java:82)
	at com.atlassian.jira.web.action.setup.DataImportAsyncCommand.call(DataImportAsyncCommand.java:64)
	at com.atlassian.jira.web.action.setup.DataImportAsyncCommand.call(DataImportAsyncCommand.java:30)
	at com.atlassian.jira.task.ImportTaskManagerImpl$TaskCallableDecorator.call(ImportTaskManagerImpl.java:176)
	at com.atlassian.jira.task.ImportTaskManagerImpl$TaskCallableDecorator.call(ImportTaskManagerImpl.java:148)
	at java.util.concurrent.FutureTask.run(FutureTask.java:266)
	at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
	at java.util.concurrent.FutureTask.run(FutureTask.java:266)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
	at java.lang.Thread.run(Thread.java:748)

This error can be observed for the following entities:

UpgradeTaskHistoryAuditLog
UpgradeTaskHistory
FieldScope
FixVersion
GlobalCustomFieldProjectAssociation
HierarchyLevel
IssueComponent
IssueList
IssueListEntry
IssueParentAssociation
IssueTypeFieldAssociation
IssueTypeHierarchyAssociation
ModuleStatus
ProjectConfiguration
Severity
UsernameHistory
AdHocUpgradeTaskHistory
AffectsVersion
AttachmentPanel
BaseHierarchyLevel

Workaround

Extract the backup - you'll have activeobjects.xml, entities.xml and data in the current folder

Execute the following commands:

egrep -v "(UpgradeTaskHistoryAuditLog|UpgradeTaskHistory|FieldScope|FixVersion|GlobalCustomFieldProjectAssociation|HierarchyLevel|IssueComponent|IssueList|IssueListEntry|IssueParentAssociation|IssueTypeFieldAssociation|IssueTypeHierarchyAssociation|ModuleStatus|ProjectConfiguration|Severity|UsernameHistory|AdHocUpgradeTaskHistory|AffectsVersion|AttachmentPanel|BaseHierarchyLevel)" entities.xml > entities-purged.xml

mv entities-purged.xml entities.xml ; zip -r FixedBackup.zip entities.xml activeobjects.xml data

Attachments

Issue Links

is a regression of

JRACLOUD-63367 Cloud to Server Import Fails due to unknown Entities

Closed

Testing discovered

JRACLOUD-71708 Cloud to Server Import Fails due to some columns using the incorrect format

Closed

Importing from Jira Cloud to Server fails due to unknown entities