Details
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Bug
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Resolution: Fixed
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High
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79
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Severity 3 - Minor
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579
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Description
Update: 3rd October, 2023
Hi Everyone,
Thank you for your continued patience. I wanted to provide an update with respect to this feature request. I am happy to share that we have made some great improvements in HTML parsing. We have resolved the following bugs:
- 'Preview Unavailable' issue for in-line attachments in signatures
- Original table structure not maintained in single layer tables
- Ignore duplicates images in 'Attachments' section from email replies. This can also be tracked here: https://jira.atlassian.com/browse/JSDCLOUD-6037
I understand there are some other issues that continue to remain. To address them comprehensively, the plan is to track them separately and not on this ticket. Please vote for the respective tickets and make sure to watch the following issue for updates:
- Nested tables show distorted Jira view: https://jira.atlassian.com/browse/JSDCLOUD-8105
- In-line image distortion (images in email signature and email body) - https://jira.atlassian.com/browse/JSDCLOUD-12462
Also, if you think there are other use cases that we have missed in our analysis, please reach out to me at msingh10@atlassian.com
Cheers!
Regards,
Manpreet Singh
Description
Outlook format messages in HTML tables in order to indent images and links, so when JIRA receives a message and parses to Wiki Markup the message is processed not as expected. The tables layouts are broken and are not aligned due to Outlook message format as we can see on the screenshot below.
This also applies to scenarios without tables, where HTML images, colors, links using the signature editor in Outlook causes quality degradation to the emailed content and misconfigured formatting when converted into Jira.
Attachments
Issue Links
- is related to
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JSDCLOUD-5878 Remove e-mail signatures from incoming mail
- Closed
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- Gathering Interest
- mentioned in
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