Import failed with malformed XML error

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    • 39
    • Severity 3 - Minor
    • 2

      Summary

      There's a possibility where an import failed due to malformed XML error but there's no issue with the XML. It happens randomly and it has higher chance to fail with big XML file.

      Errors below were thrown while using the exact same backup data. These were on separate import runs.

      Error parsing export file. Your export file is invalid. This may be due to a CDATA bug in older versions of Jira (http://jira.atlassian.com/browse/JRA-4980). Exception is org.xml.sax.SAXParseException; lineNumber: 2150534; columnNumber: 59; The element type "body" must be terminated by the matching end-tag "</body>".


Error parsing export file. Your export file is invalid. This may be due to a CDATA bug in older versions of Jira (http://jira.atlassian.com/browse/JRA-4980). Exception is org.xml.sax.SAXParseException; lineNumber: 3257277; columnNumber: 135; Attribute name "updatea04-20" associated with an element type "Action" must be followed by the ' = ' character.

      Steps to reproduce

      The occurrence is inconsistent.

      1. Create a backup from a Jira Cloud instance - without attachments.
      2. Import to another instance.

      Workaround

      Run the import again.

      If errors occur multiple times. Please contact Atlassian Support for further assistance at https://support.atlassian.com/contact

            Assignee:
            Anatoly Shuvalov
            Reporter:
            Fahd (Inactive)
            Votes:
            8 Vote for this issue
            Watchers:
            16 Start watching this issue

              Created:
              Updated:
              Resolved: