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  1. Jira Platform Cloud
  2. JRACLOUD-67413

Can not remove deleted groups/Project Roles from role on people session of a project

      Atlassian Update - 24 DEC 2018

      Hi All,

      This is a duplicate of JRACLOUD-67890 . Please follow along on JRACLOUD-67890 for future updates on this issue.

      Regards,
      Atlassian

      Summary

      In new menu People available on the project settings of some instances, it is not possible to remove a group of a role if the group was already deleted on user management. Reproducible on JIRA v1000.1210.0

      Environment

      Steps to Reproduce

      1. Click in Cog Icon > User Management
      2. On the left panel, click on "Groups"
      3. Click to Create a new group (e.g. HR-Admin)
      4. navigate to a Project > Project Settings > People
      5. Add the Group to any role
      6. Navigate back to User Management > Groups and delete the group HR_Admin
      7. Wait for 10 minutes
      8. Navigate back to Project > Project Settings > People and try to remove the group from the role you added before

      P.S: This same problem happens with deleted Project Roles.

       

      Expected Results

      The group should be removed from the Role

      Actual Results

      It is returned the error below and the role is not removed:

      Group 'HR-Admin' was not found in the system.

       Workaround

      Recreate the group and remove the group from the role. then, delete the group again.

            [JRACLOUD-67413] Can not remove deleted groups/Project Roles from role on people session of a project

            Monique Khairuliana (Inactive) made changes -
            Workflow Original: JIRA Bug Workflow w Kanban v6 - Restricted [ 2426927 ] New: JAC Bug Workflow v3 [ 3361895 ]
            Status Original: Resolved [ 5 ] New: Closed [ 6 ]
            Eric S (Inactive) made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: Verified [ 10005 ] New: Resolved [ 5 ]
            Eric S (Inactive) made changes -
            Link New: This issue is duplicated by JRACLOUD-67890 [ JRACLOUD-67890 ]
            Eric S (Inactive) made changes -
            Description Original: h3. Summary

            In new menu *People* available on the project settings of some instances, it is not possible to remove a group of a role if the group was already deleted on user management. Reproducible on JIRA v1000.1210.0
            h3. Environment
            h3. Steps to Reproduce
             # Click in Cog Icon > User Management
             # On the left panel, click on "Groups"
             # Click to Create a new group (e.g. HR-Admin)
             # navigate to a Project > Project Settings > People
             # Add the Group to any role
             # Navigate back to User *Management > Groups* and delete the group *HR_Admin*
             # Wait for 10 minutes
             # Navigate back to *Project > Project Settings > People* and try to remove the group from the role you added before

            P.S: This same problem happens with deleted *Project Roles*.
            h3.  
            h3. Expected Results

            The group should be removed from the Role
            h3. Actual Results

            It is returned the error below and the role is not removed:

            Group 'HR-Admin' was not found in the system.
            h3. Workaround

            Recreate the group and remove the group from the role. then, delete the group again.
            New: {panel:title=Atlassian Update - 24 DEC 2018|borderStyle=solid|borderColor=#2684ff|titleBGColor=#2684ff|bgColor=#ffffff}
            Hi All,

            This is a duplicate of [JRACLOUD-67890 | https://jira.atlassian.com/browse/JRACLOUD-67890]. Please follow along on JRACLOUD-67890 for future updates on this issue.

            Regards,
            Atlassian

            {panel}


            h3. Summary

            In new menu *People* available on the project settings of some instances, it is not possible to remove a group of a role if the group was already deleted on user management. Reproducible on JIRA v1000.1210.0
            h3. Environment
            h3. Steps to Reproduce
             # Click in Cog Icon > User Management
             # On the left panel, click on "Groups"
             # Click to Create a new group (e.g. HR-Admin)
             # navigate to a Project > Project Settings > People
             # Add the Group to any role
             # Navigate back to User *Management > Groups* and delete the group *HR_Admin*
             # Wait for 10 minutes
             # Navigate back to *Project > Project Settings > People* and try to remove the group from the role you added before

            P.S: This same problem happens with deleted *Project Roles*.
            h3.  
            h3. Expected Results

            The group should be removed from the Role
            h3. Actual Results

            It is returned the error below and the role is not removed:

            Group 'HR-Admin' was not found in the system.
            h3. Workaround

            Recreate the group and remove the group from the role. then, delete the group again.
            SET Analytics Bot made changes -
            Support reference count Original: 12 New: 14
            Leonardo H made changes -
            Description Original: h3. Summary

            In new menu *People* available on the project settings of some instances, it is not possible to remove a group of a role if the group was already deleted on user management. Reproducible on JIRA v1000.1210.0
            h3. Environment
            h3. Steps to Reproduce
             # Click in Cog Icon > User Management
             # On the left panel, click on "Groups"
             # Click to Create a new group (e.g. HR-Admin)
             # navigate to a Project > Project Settings > People
             # Add the Group to any role
             # Navigate back to User *Management > Groups* and delete the group *HR_Admin*
             # Wait for 10 minutes
             # Navigate back to *Project > Project Settings > People* and try to remove the group from the role you added before

            P.S: This same problem happens with deleted *Project Roles*.
            h3.  
            h3. Expected Results

            The group should be removed from the Role
            h3. Actual Results

            It is returned the error below and the role is not removed:

            Group 'HR-Admin' was not found in the system.
            h3. h3. Workaround

            Recreate the group and remove the group from the role. then, delete the group again.
            New: h3. Summary

            In new menu *People* available on the project settings of some instances, it is not possible to remove a group of a role if the group was already deleted on user management. Reproducible on JIRA v1000.1210.0
            h3. Environment
            h3. Steps to Reproduce
             # Click in Cog Icon > User Management
             # On the left panel, click on "Groups"
             # Click to Create a new group (e.g. HR-Admin)
             # navigate to a Project > Project Settings > People
             # Add the Group to any role
             # Navigate back to User *Management > Groups* and delete the group *HR_Admin*
             # Wait for 10 minutes
             # Navigate back to *Project > Project Settings > People* and try to remove the group from the role you added before

            P.S: This same problem happens with deleted *Project Roles*.
            h3.  
            h3. Expected Results

            The group should be removed from the Role
            h3. Actual Results

            It is returned the error below and the role is not removed:

            Group 'HR-Admin' was not found in the system.
            h3. Workaround

            Recreate the group and remove the group from the role. then, delete the group again.
            Eric S (Inactive) made changes -
            Component/s New: Project Administration - Users and Roles and Permissions [ 53193 ]
            Component/s Original: Project Administration [ 46539 ]
            SET Analytics Bot made changes -
            Support reference count Original: 11 New: 12
            Eric S (Inactive) made changes -
            Component/s New: Project Administration [ 46539 ]
            Component/s Original: Project Administration - Users and Roles [ 46565 ]
            SET Analytics Bot made changes -
            Support reference count Original: 10 New: 11

              Unassigned Unassigned
              pgoncalves Petter Gonçalves
              Affected customers:
              6 This affects my team
              Watchers:
              14 Start watching this issue

                Created:
                Updated:
                Resolved: