Low Recently we are having an issue with the Zephyr for Jira - Test management add-on loosing functionality. This mainly happens after JIRA is restored into Cloud instances. Zephyr support suggest that this behavior happens as the Tenant Id and/or Shared Secret got changed. Hence JIRA DB needs to be updated with the new values.
To apply the required changes, please contact Atlassian Support.
Workaround
- Ask the customer to provide you with the tenant id, if it's not given.
- Uninstall Zephyr for JIRA Cloud Add-On
- Shutdown JIRA
- Backup JIRA DB
- Check for the consumer id
select id, consumername, consumer_key, shared_secret from oauthconsumer;
- Use the id you found in the below query
update oauthconsumer set consumer_key = '<tenant id given>' where id = <the id you found in the previous query>; - Follow steps to remove app links if there are still there https://confluence.atlassian.com/display/JIRAKB/How+to+remove+Application+link+directly+through+JIRA+database
- run install-studio -s
- Bring JIRA up
- Login and see if Zephyr is back, if so, go to Tests->Test Metrics and see if zephyr loads
- is incorporated by
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AC-1622 Installed add-ons stop working after product import
- Closed
[JRACLOUD-65626] The "Zephyr for JIRA" add-on stopped working in Cloud instances, after JIRA is restored from a backup
This issue is now tracked in the Atlassian Connect project: https://ecosystem.atlassian.net/browse/AC-1622
We should also create a KB article for SEs to follow.
Hi all,
I am resolving according to sruiz's comment.
Cheers,
Os.