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  1. Jira Cloud
  2. JRACLOUD-65607

label with 'jira_' at the begenning gets added then instantly removes itself when zendesk is enabled

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    Description

      Full Details noted here:
      https://confluence.atlassian.com/display/ONDEMANDKB/label+with+%27jira_%27+at+the+begenning+gets+added+then+instantly+removes+itself

      Setps to reproduce:

      1. enable Atlassian Connect Zendesk plugin
      2. add a label to an issue with "jira_" at the beginning

      Expected Behavior

      label is added to the issue

      Actual behavior

      the label is added to the Issue in the DB then Immediately removed by Zendesk plugin

      Workaround:

      Disabling Zendesk allows use of "jira_" labels
      OR
      Do not use labels eith "jira_" at the begenning

      Examples:

      1. Labels that vanish:
      • "jira_test"
      • "jira__test"
      • "jira_skjdhfksjh"
      1. Labels that do not vanish
      • "test_jira_"
      • "jiratesting"
      • "testjira_"
      • "test_akjlsdhgkjsdhf"

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              Unassigned Unassigned
              emccutcheon Earl McCutcheon
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                Created:
                Updated:
                Resolved: