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  1. Jira Platform Cloud
  2. JRACLOUD-60427

Remove ability to add portal user as reporter

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    • Resolution: Duplicate
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      If an instance has Service Desk, users can add customer portal-only users as reporters of tickets in Software and Core projects. This can be problematic, and can cause confusion among other users, as portal-users should be completely restricted to Service Desk projects. If possible, I believe we should remove that ability from the product.

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            [JRACLOUD-60427] Remove ability to add portal user as reporter

            Anusha Rutnam made changes -
            Link New: This issue duplicates JRACLOUD-81318 [ JRACLOUD-81318 ]
            Anusha Rutnam made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Anusha Rutnam made changes -
            Link New: This issue duplicates ID-8128 [ ID-8128 ]

            Anusha Rutnam added a comment -
            Atlassian Update - August 2023

            After some analysis, we've found that this ticket is a duplicate of the request ID-8128 – Limit User Picker to members of certain groups/roles in System Fields in Jira Software and Jira Work Management and JIRA Service Management which has more votes.

            We encourage you to watch and vote on the above instead. All internal ticket references on this ticket have been transferred. If you do not think this issue should have been closed, please add a comment here saying why and we can reopen it.

            Anusha Rutnam added a comment - Atlassian Update - August 2023 After some analysis, we've found that this ticket is a duplicate of the request ID-8128 – Limit User Picker to members of certain groups/roles in System Fields in Jira Software and Jira Work Management and JIRA Service Management which has more votes. We encourage you to watch and vote on the above instead. All internal ticket references on this ticket have been transferred. If you do not think this issue should have been closed, please add a comment here saying why and we can reopen it.
            SET Analytics Bot made changes -
            Support reference count Original: 6 New: 7
            SET Analytics Bot made changes -
            Support reference count Original: 5 New: 6
            iDa Khoshvaght made changes -
            Link Original: This issue duplicates JRACLOUD-27212 [ JRACLOUD-27212 ]
            iDa Khoshvaght made changes -
            Link New: This issue duplicates JRACLOUD-27212 [ JRACLOUD-27212 ]
            SET Analytics Bot made changes -
            Support reference count Original: 4 New: 5
            Bruno made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 706255 ]

              Unassigned Unassigned
              efranklin Eric Franklin (Inactive)
              Votes:
              7 Vote for this issue
              Watchers:
              7 Start watching this issue

                Created:
                Updated:
                Resolved: