User is experiencing an issue where when they attempt to open a file exported from JIRA by double clicking on the file or dragging the file into an open excel instance, the file fails to open.
- The described methods open other .xls files.
User would need to use the File > Open > Select your file option provided from the file menu to open the issue to which they receive the following warning:
- JIRA 7.0.2
- Office 365 and Excel 2016.
Steps to reproduce
- Search for issues in your JIRA issue navigator.
- Export the selected issues using the Excel(columns) option
- Double click the exported file to open it in Excel or drag the file into an Excel from office 365
Scenario 2: Open via File menu Excel 2016
The file is opened with no errors or warnings.
The file is opened but with the following warning.